Solution Development Specialist

We are seeking an experienced Business Solution Expert to join our team. As a key member of our implementation team, you will play a critical role in helping our customers drive positive change by implementing and configuring solutions to achieve their business goals.

• Serve as a trusted advisor throughout the entire project lifecycle, articulating the impact of solution design and adhering to scope, budget, and schedule.
• Manage customer and internal project team relationships and communication throughout projects to ensure customers and internal project teams are kept up-to-date on project status or tasks.
• Lead onsite and remote meetings and workshops with customer project teams, encompassing activities such as requirements gathering and configuration reviews to ensure solutions align with customer requirements.
• Offer solutions when faced with challenges or scope adjustments, ensuring a comprehensive understanding of customer needs and project goals.
• Contribute to the development and management of change orders, providing estimations and recommendations to navigate scope, budget, and timeline changes effectively.
• Perform solution testing and coordinate with quality assurance teams for QA testing and the customer during User Acceptance Testing.
• Develop and deliver customer-specific training programs during project implementations.
• Assist support teams with resolution of customer configuration defects.

• A consulting background with 5+ years of technical implementation consulting experience of SaaS solutions.
• Hands-on experience with software and integration configuration, including coding (e.g., XML/HTML) to format structure and layout of SaaS software.
• Good understanding of cloud technology principles and service delivery organization targets.
• Proven ability to analyze complex enterprise-level challenges and deliver innovative, practical solutions.
• Passion for customer satisfaction demonstrated through effective relationship management and delivering positive outcomes.
• Experience managing mid-market and enterprise projects with ambitious deadlines in dynamic, fast-paced environments.
• Excellent presentation skills with the ability to present business and project solutions effectively to diverse audiences.
• Skilled at identifying obstacles, troubleshooting issues, and seeking support when needed.
• Ability to deeply engage with customers, uncover their core needs, and address real problems they aim to solve by tailoring solutions to desired outcomes.
• Consultative approach involving deeply understanding customer needs, addressing core problems, and tailoring solutions to achieve desired outcomes.
• Proactive mindset able to anticipate customer needs beyond initial requests, simplify processes, and deliver efficient user-friendly solutions.
• Dedication to customer success ensuring customer satisfaction through clear consistent communication and follow-ups to confirm issues are resolved.

Upon joining our team, you will participate in Corporate and Departmental onboarding programs to learn about our company, software, methodology, and how you fit into the organization. You will work closely with an onboarding mentor to gain expertise and insights from someone doing the job. You will also have the opportunity to meet the team, leadership, and individuals across the organization, building your internal network and making friends along the way.

Within a few months, you will be fully ramped up with role-specific critical metrics and targets. You will grow your knowledge, learning more Intelex software components and features. As you progress, you will effectively manage four or more concurrent projects, delivering sustainment services for customer enhancements and guiding customers towards standard methodologies and industry best practices. You will become an Onboarding Mentor, helping the next generation learn and grow. Finally, you will achieve positive customer feedback for quality and delivery.