ServiceNow CMDB Architect
4 semanas atrás
- ServiceNow CMDB
- ServiceNow CMDB
Ingles Fluente
Responsabilidades:O CMDB Architect é responsável por:
- Entender o uso empresarial de dados e requisitos de stakeholders para apoiar processos de trabalho e objetivos estratégicos de negócios.
- Estabelecer uma visão de longo prazo para a área do produto, garantir a entrega técnica de qualidade, reduzir a dívida técnica e impulsionar a modernização.
- Prover soluções técnicas e orientação em torno do ServiceNow CMDB.
- Prover expertise no modelo de dados de serviços comuns.
- Determinar como os dados para novos atributos / TI tipos serão coletados / gerenciados.
- Apoiar o Product Owner em entender e analisar novos requisitos, especialmente impacto na complexidade e manutenção do CMDB.
- Garantir que as tecnologias do ServiceNow e do CMDB sejam mantidas.
- Trabalhar com a equipe de Dados e Insights para monitorar a eficácia dos processos e analisar relatórios de tendências para identificar oportunidades de melhoria e melhorar a qualidade do CMDB.
- Revisar e aprovar propostas de alterações ao CMDB.
- Apoiar esforços de treinamento e comunicação do CMDB.
- Trabalhar com o Product Owner das Capabilidades Operacionais de TI para promover a governança do CMDB em plataformas digitais.
- Colaborar com o Arquiteto de Linha de Produto de ITSOM, Arquiteto de Descoberta e Integração e Arquiteto de ITSM para alinhamento de arquitetura geral.
Requisitos técnicos:
- Experiência com ServiceNow, processos de ITSM, modelo de dados CSDM, CMDB.
- Fundamentos de Azure, Azure DevOps.
- Experiência em coordenar com equipes de produtos.
- Comunicação com múltiplos usuários finais/stakeholders, equipe de trabalho.
Informações adicionais:
Fluente em inglês é necessário. 100% remoto.
Experiência em projetos globais é desejável.
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