Operations Excellence Specialist
Há 4 dias
CX Operations Excellence Role
This is an exciting opportunity to leverage your expertise in customer experience operations and process improvement to drive business success. As a CX Ops Sr. Analyst, you will play a key role in enhancing our customer service processes, streamlining operations, and ensuring a seamless user experience.
Key Responsibilities- Analyze and improve customer service processes to enhance efficiency and experience.
- Identify opportunities for automation and system improvements to streamline CX operations.
- Work closely with product/engineering and frontline service delivery teams to ensure the right balance between technology and human touch.
- Create and maintain Standard Operating Procedures (SOPs) and best practices documentation.
- Bachelor's degree in Business, Engineering, Computer Science, Process Automation, or related fields.
- 2-3 years of working experience in CX operations, process improvement, or product operations.
- Strong problem-solving skills with a logical and structured approach.
- Excellent communication and stakeholder management skills, with the ability to work across teams and cultures.
- Data-driven mindset, with experience in analyzing operational performance.
- Ability to adapt quickly in a fast-paced, dynamic environment.
- Intermediate to advanced English language proficiency.
- Advanced knowledge of Excel or other data analysis and management tools.
We are a forward-thinking organization committed to delivering exceptional customer experiences. Our diverse team is passionate about innovation, collaboration, and continuous improvement.
We strive to create a work environment that values respect, inclusivity, and diversity. We welcome candidates from all backgrounds and encourage them to apply.
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