Telecommuting Operations Coordinator
2 semanas atrás
Company Overview
Hire Latam LLC is a leading recruitment agency connecting top talent in Latin America with exceptional job opportunities in the United States. Our mission is to provide personalized and supportive services, ensuring our clients' success.
Schedule & Compensation
8-hour shifts, Tuesday through Saturday during operating hours of 8 am - 6 pm (EST). Estimated monthly compensation: $15,000 (net) based on industry standards for similar roles in the US.
Job Responsibilities
- Inform customers about company services and prices, making recommendations based on pet breeds and health needs.
- Capture accurate appointment information and maintain groomers' fully-booked schedules by creating/rescheduling/canceling appointments.
- Brief groomers about daily schedules, highlighting unusual circumstances and situations.
- Respond to calls/texts from groomers in real-time regarding customer and pet issues.
- Review daily schedules for completed appointments, verifying charges and payments.
- Take credit card payments over the phone when groomers are outside of cell service.
- Analyze reports to improve client retention.
Requirements & Qualifications
- Excellent verbal and written communication skills to explain services to customers and book new/ existing appointments.
- 2+ years of Customer Service or relevant experience.
- Reliability, organization, flexibility, empathy, politeness, team player, professionalism, and exceptional listening skills.
- Working knowledge of Google Docs/Sheets or Microsoft Word/Excel.
- Able to multitask and manage multiple calls/issues simultaneously.
Benefits
- Remote work opportunity allowing you to work from home or your favorite coffee shop.
- Work-life balance.
- International experience.
- Learning & Development opportunities.
- Paid time off.
- US holidays off.
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