Technical Product Support Representative

1 dia atrás


Rondônia, Brasil beBeeSupport Tempo inteiro R$5.600 - R$7.800
Job Title: Technical Support Specialist

We are looking for a skilled technical support professional to join our team. As a key member of our customer experience journey, you will be responsible for providing personalized support via various channels, managing the ticketing system, and escalating unresolved issues.

Key Responsibilities:
  • Provide exceptional support via digital platforms
  • Manage the ticketing system for products
  • Diagnose and resolve technical issues related to products
  • Educate customers on product features and best practices
Requirements:
  • 2+ years experience in a customer technical support role
  • Bachelor's degree in Information Systems or Computer Science
  • Excellent knowledge of digital platforms
  • Strong analytical and troubleshooting skills
  • Excellent communication skills, both verbal and written
  • Fluent in English, additional languages a plus
  • Willingness to work remotely across various time zones
Why Join?
  • Work with a dynamic and innovative team
  • Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
  • Enjoy the flexibility of remote work and a healthy work-life balance


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