Customer Success Team Leadership Position

1 dia atrás


Rio de Janeiro, Rio de Janeiro, Brasil beBeeLeadership Tempo inteiro R$60.000 - R$80.000
Key Areas of Focus

Talent Acquisition, Strategic HR, and Diversity & Inclusion are core aspects of this role.

As a Leader of Customer Success Teams, you will drive efficiency and achieve business objectives by leading high-performing teams.

Your responsibilities include:

  • Developing leadership skills in team members
  • Recruiting and retaining top talent to drive business growth
  • Creating and scaling processes for predictability and efficiency
  • Establishing clear Key Performance Indicators (KPIs) and ensuring their achievement
  • Ensuring product adoption based on data and personalized customer journeys
  • Identifying opportunities for upsell and cross-sell
  • Reducing churn through action plans based on data and customer feedback
Required Qualifications
  • Previous experience in CS leadership with a strong track record in SaaS companies
  • Advanced English language skills
  • Strategic vision and strong execution capabilities
  • Excellent communication and stakeholder management skills
  • Experience with tools like Hubspot CRM
  • Ability to make data-driven decisions


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