Ecommerce Risk Management Specialist

4 semanas atrás


São Paulo, São Paulo, Brasil Riskified Tempo inteiro

About Us

Riskified empowers businesses to drive ecommerce growth by mitigating risk. We provide guaranteed protection against chargebacks, fight fraud and policy abuse at scale, and improve customer retention. Our AI-powered fraud and risk intelligence platform analyzes individual interactions to provide real-time decisions and robust identity-based insights.

We thrive in a collaborative work environment, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.

About the Role

At Riskified, we prioritize our customers' needs in everything we do. We're seeking an experienced Technical Solutions Specialist to work with large online retailers worldwide. You will utilize your analytical skills and comprehensive understanding of our product to ensure Riskified clients maximize the benefits of our services, enabling their ecommerce operations and battling online fraud.

We're looking for a driven, experienced, innovative, and well-organized individual with a demonstrated history of excelling in support and escalation management in a B2B SaaS environment. If you possess these qualities and are interested in a challenging role with room to grow in a well-established fintech company, then this opportunity is tailor-made for you.

Your Responsibilities

- Manage post-sale technical interactions with our clients.
- Take ownership of complex inbound customer support issues, prioritizing them, troubleshooting, and devising response plans.
- Serve as a point of escalation, aiding internal teams and clients in resolving technical challenges.
- Foster innovation and forward-thinking, dedicating time to develop practical tools and documentation to enhance efficiency and self-sufficiency of both our team and clients.

Qualifications

  • 2 years of technical customer support or customer service experience.
  • Previous experience in a B2B SaaS company - a plus.
  • English and Portuguese verbal and written technical proficiency required (Spanish a plus).
  • Capacity to grasp and communicate technical details in a manner easily understood by a non-technical audience.
  • Excellent troubleshooting and critical thinking skills.
  • Knowledge of SQL, APIs, SDKs.
  • Coding experience in Ruby, Python, or JavaScript (An advantage).
  • Experience with eCommerce platforms such as Shopify and Magento - a plus.
  • Excellent listening and strong presentation skills.
  • Strong ability to prioritize and manage multiple projects.

Life at Riskified

We're a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We're looking for bright, driven, and passionate people to grow with us.

What We Offer

Our NYC team is currently working in a hybrid of remote and in-office for all our team members
- Fully-covered medical, dental, and vision insurance from your first day
- Equity for all employees, 401(k) + matching, commuter benefits
- Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations
- Yoga, pilates, soccer league, wellness classes
- Wide-ranging opportunities to volunteer and make an impact in local communities
- Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns
- Awesome Riskified gifts and swag

About Our Salary

Based on industry standards and comparable positions, we estimate the annual salary range for this role to be between $80,000-$110,000, depending on experience and qualifications.



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