Transaction Risk Manager

2 semanas atrás

Buenos Aires Espírito Santo Brazil beBeeTransaction Tempo inteiro R$55.000 - R$75.000

Job Title: Financial Transaction Specialist

We are a leading entertainment company dedicated to providing our customers with the most entertaining and trustworthy experience possible.

Job Description

As a Financial Transaction Specialist, you will be responsible for reducing risk exposure by verifying the identities of new customers and preventing unscrupulous individuals from using financial businesses for illegal transactions.

Your Responsibilities
  • Monitor and analyze incoming customer financial transactions in accordance with AML regulations, ensuring adherence to local and international compliance standards.
  • Investigate and resolve payment-related issues, including failed deposits, delays, and duplicate transactions.
  • Perform customer account reviews and verify player identities through KYC procedures.
  • Collect, validate, and archive KYC and SOF documentation in line with regulatory and internal policies.
  • Identify, investigate, and escalate suspicious activity, potential fraud, and chargebacks to relevant teams.
  • Conduct ongoing risk assessments of customer accounts, payment behaviors, and transactional anomalies.
  • Process deposits, withdrawals, and internal transfer requests promptly and accurately, ensuring all transactions meet security and policy standards.
  • Communicate directly with banks, e-wallets, card processors, and other payment providers to troubleshoot and resolve operational issues.
  • Maintain accurate records of all financial transactions and user actions for audit and regulatory purposes.
  • Ensure all back-office cashier duties are completed within agreed timelines and according to operational KPIs.
  • Continuously review and suggest improvements to payment processes and cashier operations to optimize efficiency and customer satisfaction.
  • Provide support to Customer Support and Compliance teams on cashier-related queries and escalations.
What we are looking for:
  • Fluent in English, with excellent written and verbal communication skills.
  • Strong ability to work both independently and collaboratively within a team environment.
  • Capable of performing well under pressure and consistently meeting tight deadlines.
  • Exceptional attention to detail and keen observational abilities.
  • Highly analytical, with the capacity to interpret data and detect patterns or anomalies.
  • Strong critical thinking and problem-solving skills, with a proactive mindset.
  • Confident in making sound decisions based on available information and risk assessment.
  • Flexibility to work in rotating shifts, including evenings, weekends, and public holidays.
  • Proficient in computer use, with the ability to quickly adapt to new tools and systems.
  • Demonstrates high levels of trustworthiness, accountability, and conscientiousness in handling sensitive financial and personal data.

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