Customer Trainer, Latin America
4 semanas atrás
Company Overview:
At Intuitive Surgical, we are committed to advancing minimally invasive care through innovative technology and solutions. Our team is dedicated to making a difference in the lives of patients and healthcare professionals worldwide.
Job Summary:
We are seeking a highly skilled and experienced Customer Trainer to join our team in Latin America. As a Customer Trainer, you will be responsible for delivering da Vinci Surgical System training programs to surgeons, first assistants, and OR staff from various surgical specialties. You will also be involved in the continuous improvement of training programs and provide support for customer training, engineering, and training research initiatives.
Key Responsibilities:
- Conduct da Vinci Surgical System training programs at designated training centers and remote centers
- Lead and support specialized training programs and society events
- Conduct surveys to gather data and measure program effectiveness
- Act as a subject matter expert for internal projects, as needed
- Work with the Training team to improve existing training programs
- Train the sales force to conduct in-services and system technology skills development activities with customers
- Occasional support of the da Vinci Surgical System in a hospital operating room
- Support da Vinci Surgical System troubleshooting and maintenance at the training center
- Manage training center logistics, inventory, and training calendars
- Maintain all capital equipment, including cleaning and sterilization of instruments and accessories
- Support positive relationships between external training center personnel and ISI management
- Contribute to the organization's quarterly goal achievements
Requirements:
- Fluent in Portuguese, English, and Spanish
- High capacity and excellent problem-solving skills
- Solid organizational skills and ability to operate independently
- Professional work ethic
- Solution-oriented
- Excellent oral and written communication skills
- Strong interpersonal skills
- High capacity to learn in a fast-paced environment
- Commitment to self-development
- Ability to work in a team environment
- Ability to be flexible with hours of operation
- Ability to travel up to 25%
Preferred Qualifications:
- Knowledge of adult learning principles
- Medical-device experience
- Professional Training experience with 4+ years relevant experience
- Clinical and/or operating room experience
Equal Employment Opportunity:
Intuitive Surgical is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.
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