Airport Operations Manager

Há 4 dias


Rio de Janeiro, Rio de Janeiro, Brasil Emirates Tempo inteiro
Job Purpose

As an Airport Services Officer at Emirates, you will play a critical role in ensuring the safe, efficient, and cost-effective operation of our airport facilities. Your primary responsibility will be to coordinate and control all aspects of airport operations, including effective communication with internal and external departments, such as Handling Agents, caterers, and other airlines. Your goal will be to provide exceptional customer service while maintaining the highest standards of safety and security.

Key Responsibilities
  • Analyze and mitigate operational problems, such as overbookings, weather conditions, and flight delays, to minimize disruptions and maintain customer service levels.
  • Ensure that Handling Agents, caterers, and other service providers are fully briefed on Emirates' requirements for the day's operation, including any special handling or updates.
  • Control expenditure on damage baggage replacement and lost baggage claims, delegating some of the baggage claims processing to Supervisors/ASAs as necessary.
  • Assist the Airport Services Manager in preparing and maintaining the staff duty roster and annual leave plan, ensuring optimal staffing levels.
  • Undertake various administrative duties, including attending meetings and representing Emirates' interests, as directed by the Airport Services Manager.
  • Support the Airport Services Manager in Employee Regulation Programme and staff performance reviews, ensuring maintenance of customer service and other standards.
  • Manage and administer operational/supervisory activities on a shift basis, ensuring control of processes related to document and information consolidation, revenue safeguarding, and operational data accuracy.
  • Monitor operational units, including Customer Services, Ticket desk, Ramp, and Lounge, establishing a regular reporting mechanism to ensure timely and consistent monitoring of service delivery and KPIs.
  • Undertake projects to improve efficiency and quality of service delivered at the station, as advised by the Airport Services Manager.
Requirements
  • Minimum 'A' Level or equivalent (Higher Secondary School).
  • Relevant and recognized professional training courses in Customer Services and Ground Operations.
  • At least 5 years' experience in Airport Customer handling/Operations, including 3 years in a supervisory position.
  • Working knowledge of Reservations/Fares and Ticketing, Departure Control Systems, Dangerous Goods Regulations & Weight & Balance, Baggage Tracing and Claims Handling, Microsoft Word/ E-mail / Excel, and local languages.
Benefits

Enjoy a competitive remuneration package, discounts on flights and hotel stays, and the opportunity to work with a leading airline in a dynamic and challenging environment.


  • Airport Operations Manager

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Emirates Tempo inteiro

    Job Purpose:As an Airport Operations Manager at Emirates, you will be responsible for ensuring a safe, efficient, and cost-effective airport operation that maintains and enhances the company's image, reputation, and customer service levels. You will plan, organize, and control all aspects of the overall operation, including effective coordination of internal...

  • Airport Operations Agent

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil American Airlines Tempo inteiro

    About the RoleWe are seeking a highly skilled and customer-focused Airport Operations Agent to join our team at American Airlines. As an Airport Operations Agent, you will play a critical role in ensuring the smooth operation of our airport facilities and providing exceptional customer service to our passengers.Key ResponsibilitiesProvide security screening...

  • Operations Manager

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Airswift Tempo inteiro

    Job Title: Operations ManagerAirswift is seeking a seasoned Operations Manager to join our team in Rio de Janeiro, working closely with a major Oil & Gas Company.This role will serve as the primary point of contact for the design and tender teams, ensuring continuity of knowledge about the vessel's capabilities, performance, cost base, and technical...

  • Operations Manager

    1 semana atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Core Laboratories Tempo inteiro

    Job Title: Operations ManagerCore Laboratories is seeking an experienced Operations Manager to lead our operations team and drive business growth.Job Purpose:The Operations Manager will be responsible for managing the day-to-day operations of our business, ensuring that we meet our financial targets and provide excellent customer service.Key...

  • Operations Manager

    Há 2 dias


    Rio de Janeiro, Rio de Janeiro, Brasil Core Laboratories Tempo inteiro

    Job Title: Operations ManagerCore Laboratories is seeking an experienced Operations Manager to lead our operations team and drive business growth.Job Purpose:The Operations Manager will be responsible for managing the day-to-day operations of our business, ensuring that we meet our financial targets and provide excellent customer service.Key...

  • Clinical Operations Manager

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Fresenius Medical Care Tempo inteiro

    Job Title: Clinical Operations ManagerWe are seeking a highly skilled Clinical Operations Manager to join our team. As a Clinical Operations Manager, you will be responsible for overseeing the day-to-day operations of our clinical programs, ensuring that they are running smoothly and efficiently.Key Responsibilities:Develop and implement operational...

  • Operations Manager

    2 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Core Laboratories Tempo inteiro

    Job Title: Operations ManagerAt Core Laboratories, we are seeking an experienced Operations Manager to lead our operations and profitability efforts in a smaller size or single operation within the Oil Field Services or Inspection business.Key Responsibilities:Manage the day-to-day operations of the team, ensuring that activities are carried out in...

  • Operations Manager

    Há 2 horas


    Rio de Janeiro, Rio de Janeiro, Brasil Core Laboratories L.P. Tempo inteiro

    Job SummaryWe are seeking an experienced Operations Manager to join our team at Core Laboratories L.P. The successful candidate will be responsible for managing the day-to-day operations of our business, ensuring that all activities are carried out in accordance with company policies and procedures.Key ResponsibilitiesManage and coordinate the activities of...

  • Logistics Operations Manager

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Totalenergies Tempo inteiro

    Job DescriptionJob Title: Logistics Operations ManagerJob Summary:We are seeking a highly skilled Logistics Operations Manager to join our team at Totalenergies. As a Logistics Operations Manager, you will be responsible for ensuring the safe and efficient operation of our logistics base, managing a team of personnel, and implementing policies and procedures...

  • General Manager Operations

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Believe Tempo inteiro

    Job Description**About Believe**Believe is a leading digital audio and video distribution company, dedicated to serving independent artists and labels worldwide.**Job Summary**We are seeking a highly experienced General Manager Operations to oversee our local strategies in Brazil, working closely with our headquarters and reporting to the General Manager...


  • Rio de Janeiro, Rio de Janeiro, Brasil Self Carreiras Tempo inteiro

    Job Title: Executive Operations ManagerWe are seeking a highly skilled and experienced Executive Operations Manager to join our team at Self Carreiras. As the central hub of business operations, you will oversee communications, projects, and team management, ensuring the smooth operation of our dynamic entrepreneur's businesses across Europe and Brazil.Key...

  • Operations Director

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Core Laboratories Tempo inteiro

    Internal Operations Manager / UHNW Private EstateAt Core Laboratories, we are seeking a highly skilled and experienced Internal Operations Manager to join our team in Rio de Janeiro.As an Internal Operations Manager, you will be responsible for ensuring the smooth operation of our luxury lifestyle services, providing exceptional experiences for our elite...

  • Clinical Operations Manager

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Fresenius Medical Care Tempo inteiro

    **About Fresenius Medical Care**Fresenius Medical Care is a leading global healthcare company that provides dialysis products and services to patients with chronic kidney disease. We are committed to improving the lives of patients and their families through innovative solutions and exceptional care.**Job Summary**We are seeking a highly skilled and...

  • Operations Manager

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Airswift Tempo inteiro

    Airswift is seeking a seasoned Operations Manager to join our team in Rio de Janeiro, working closely with a major Oil & Gas Company.This professional will serve as the primary point of contact for the design and tender teams, ensuring continuity of knowledge about the vessel's capabilities, performance, cost base, and technical library.During project...

  • Operations Manager

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Core Laboratories Tempo inteiro

    Job SummaryWe are seeking an experienced Operations Manager to join our team at Core Laboratories. The successful candidate will be responsible for managing the operation and profitability of a smaller size or single operation within the Oil Field Services or Inspection business.Key ResponsibilitiesEnsure location staff carry out activities in accordance...

  • Operations Manager

    Há 7 horas


    Rio de Janeiro, Rio de Janeiro, Brasil Core Laboratories L.P. Tempo inteiro

    Job SummaryWe are seeking an experienced Operations Manager to lead our Oil Field Services and Inspection business. The successful candidate will be responsible for managing the day-to-day operations of a smaller size or single operation, providing leadership to a team of technical specialists, and ensuring customer satisfaction.Key ResponsibilitiesEnsure...

  • Shop Operations Manager

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Halliburton Energy Services Tempo inteiro

    Job SummaryWe are seeking a highly skilled and experienced Shop Operations Manager to join our team at Halliburton Energy Services. As a key member of our operations team, you will be responsible for coordinating the activities involved in maintaining and repairing down-hole equipment and surface equipment.Key ResponsibilitiesCoordinate the activities...


  • Rio de Janeiro, Rio de Janeiro, Brasil The Coca-Cola Company Tempo inteiro

    Job Title: Senior Manager, Technical OperationsJob Summary:We are seeking a Senior Manager, Technical Operations to lead our technical aspects in the evaluation and implementation of new products and packages. The successful candidate will work closely with market development teams and bottlers to develop business plans and ensure timely execution of...

  • Cargo Operations Manager

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Sbm Offshore Tempo inteiro

    Job SummarySbm Offshore is seeking a highly skilled and experienced Cargo Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of our marine and cargo operations.Key ResponsibilitiesPrepare for and execute marine and cargo operations, including startup, shutdown,...


  • Rio de Janeiro, Rio de Janeiro, Brasil Marriott International Tempo inteiro

    Job SummaryThe Property Manager on Duty is responsible for overseeing all property operations, ensuring exceptional hospitality and service standards are met. This role represents property management in resolving guest or property-related situations, managing the flow of questions, and directing guests within the lobby. As a Guest Relations Manager, this...