Automation Integration Specialist

1 dia atrás

São Paulo, São Paulo, Brasil beBeeAutomation Tempo inteiro US$80.000 - US$100.000
Industrial Automation Role

The Technical Support Automation Specialist plays a crucial role in bridging technical support and automation engineering, providing high-level technical assistance to clients. This includes ensuring the seamless integration of our monitoring solutions in industrial environments.

This specialist ensures correct operation and integration of sensors, PLCs, and monitoring platforms, providing technical support for automation-related issues.

Key Responsibilities:
  • Diagnose and resolve complex technical problems involving industrial communication protocols, electrical diagrams, and control systems.
  • Interpret and adjust electrical diagrams and PLC logic during installations or support requests.
  • Collaborate with Hardware, Data Science, and Product teams to improve hardware-software integration in industrial environments.
  • Knowledge of electrical equipment and networks, as well as terminology related to this field and their applications: power factor, phase diagram, consumption, reactive power, phases, etc.
  • Provide both remote and on-site support to ensure customer satisfaction and reduce downtime.
  • Document technical cases, customer interactions, and solutions through our Helpdesk and CRM.
  • Assist in identifying technical opportunities for upsell, expansion, or system optimization.
  • Share knowledge internally and contribute to the creation of technical documentation related to automation and industrial integration.
Requirements:
  • Bonus Points: Fluent in English.
  • Previous experience in B2B technical support roles or industrial automation projects.
  • Experience with sensor installation and sizing (vibration, temperature, pressure, flow, etc.).
  • Knowledge of SCADA/DCS systems and industrial instrumentation.

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