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Chief Operations Leader
2 semanas atrás
We seek a seasoned Operations Executive to oversee daily team performance. This leadership role requires strategic thinking, effective communication, and results-driven approach.
Main Responsibilities:- Lead operational teams to achieve regional objectives by establishing efficient processes and structures.
- Set and monitor key performance indicators, as well as motivational frameworks for team leaders and their teams.
- Oversee day-to-day operations, utilizing performance analytics, QA frameworks, checklists, and roadmaps to maintain quality standards.
- Experience managing operational teams with 50+ personnel, including team leaders and heads.
- Background in sales, contact center, or customer support.
- Proficiency in English and Portuguese.
We offer a collaborative work environment, competitive compensation, flexible working hours, professional development opportunities, and remote work options.
