Digital Transformation Specialist
Há 2 dias
As a seasoned expert in digital transformation, you will play a pivotal role in shaping the future of customer experiences. We seek a talented Principal Genesys Cloud Consultant to join our team.
Job Description:Miratech is a global IT services and consulting company that helps visionaries change the world. We bring together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises.
As a Principal Genesys Cloud Consultant, you will work on innovative solutions and implement advanced technologies to enhance user experiences. You will have extensive experience with Genesys Cloud and a deep understanding of multi-channel contact center solutions.
Our ideal candidate possesses excellent technical expertise, exceptional problem-solving skills, and outstanding communication abilities.
Key Responsibilities:- Technical Leadership: Act as the primary technical point of contact for Genesys solutions.
- Advanced Solutions: Design and deliver cutting-edge technical solutions for Genesys Cloud delivery projects.
- Analysis and Problem-Solving: Perform in-depth analysis to derive effective solutions.
- Architecture and Configuration: Establish and maintain the technical architecture for Genesys solutions, modify Genesys system configurations to meet evolving business requirements.
- Deployment and Planning: Lead the planning and execution of new contact center technology deployments.
- 5+ years of experience in maintaining and optimizing large, complex contact center environments.
- 5+ years of experience in developing, implementing, and supporting Genesys Cloud solutions.
- Proven track record in developing and managing routing and IVR workflows using Genesys Architect.
- In-depth knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management.
- Strong understanding of business processes and their connection to customer experience technology.
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