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Global Service Advocate
3 semanas atrás
We assist in enhancing the global work environment.
SAP values innovation and collaboration, fostering a diverse and inclusive workforce that keeps us competitive and provides opportunities for all. Together, we can transform industries, grow economies, lift up societies, and sustain our environment.
Our clients rely on us to provide industry-leading cloud technology for services procurement and external workforce management.
As a Support Associate, you will:
- Investigate client and partner inquiries, conducting troubleshooting and analysis using relevant tools and resources.
- Communicate with users throughout the lifecycle of a case, using empathy and a solution orientation.
- Embrace a growth mindset to resolve challenging customer inquiries in complex modules.
- Build relationships with key stakeholders through casework, serving as the point of contact for the customer throughout the case lifecycle.
- Balance caseload with incoming volume and prioritize according to business impact, as indicated by customers' service level agreements.
You will be part of a collaborative office environment where entrepreneurial and can-do individuals thrive. We are looking for:
- Candidates who champion service to customers, preferably in a software support environment.
- Customer advocates who use empathy and patience to add value wherever they can.
- Individuals who feel empowered to make thoughtful decisions with discretion, often with limited information.
- Strong analytical and troubleshooting skills, with a commitment to quality.
We value a flexible work environment that allows every employee to run at their personal best. This includes an inclusive culture, focus on health and well-being, and flexible working models to ensure everyone feels included and can run at their best.
