
Guest Experience Manager
1 dia atrás
We are seeking a dynamic and experienced individual to lead our guest recreation and enjoyment activities.
This role involves organizing and executing events that cater to the bold, social, and forever curious guests.
- Execute strategic plans to drive commercial energy and manage tour availability
- Improve sales processes and commercial opportunities for experience-based offerings
- Communicate with and lead the team to achieve daily and weekly goals
- Promote coworking spaces, retail, tours, surf, spa, and wellness offerings
- Train, engage, listen, connect, upsell, host, guide, and inform guests
- Ensure guest satisfaction at 100%
- Ability to strategize, align, coordinate, schedule, design, communicate, and measure digital channel performance
- Guest-facing management skills, including training, engaging, listening, connecting, upselling, hosting, guiding, and informing
- Opportunity to work with a dynamic team and contribute to the growth of the organization
- Chance to develop and improve sales processes and commercial opportunities
- A supportive and collaborative work environment
- Ongoing training and development opportunities
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Experience Lead
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