Hotel Experience Lead

Há 5 dias

Rio de Janeiro, Rio de Janeiro, Brasil Collective Hospitality Tempo inteiro US$80.000 - US$120.000 por ano

Role Summary:

The
Hotel Experience Leader
is the driving force behind the guest experience at Socialtel, bringing the hotel concept to life and ensuring that every guest, visitor, and staff member enjoys unforgettable moments that reflect our brand and mission. This role combines leadership, creativity, and commercial focus to deliver measurable results, optimize revenue, and elevate the overall guest experience.

Key Responsibilities:

  • Lead the
    T&T Desk
    on-site, ensuring optimal availability and guest support.
  • Drive sales and maximize revenue across CoWork, Retail, Tours, Surf, Spa, Wellness, and Rooms, ensuring strong performance across all experience-based products.
  • Lead, motivate, and develop the team to consistently achieve and exceed daily and weekly sales targets, fostering a high-energy, results-driven sales culture.
  • Optimize availability management for tours and experiences, ensuring seamless booking and maximum occupancy.
  • Continuously refine the sales process to create new business opportunities, increase conversions, and enhance the guest purchasing journey.
  • Ensure location packages and designed experiences are sold effectively.
  • Manage and energize the
    WhatsApp Location Guest Chat
    , coordinating with internal teams, external partners, and the Country Experience Manager to maximize engagement and guest satisfaction.

Required Skills and Competencies:

  • Passion for hospitality and natural ability to connect with people from around the world.
  • Strong organizational and time management skills to ensure flawless execution of events and experiences.
  • Strategic creativity to design unique, revenue-driving experiences.
  • Results-oriented mindset with a focus on optimizing processes and experiences continuously.
  • Ability to thrive in a fast-paced, social, and dynamic environment, balancing guest experience with commercial success.

Ideal Candidate:

  • Proactive and motivating leader capable of inspiring the team and aligning efforts with commercial strategy.
  • Metrics- and results-driven, with proven experience in sales of experiences or hospitality-related products.
  • Creative, adaptable, and an excellent communicator, able to engage guests, colleagues, and strategic partners effectively.

Requirements

Background or exposure in
PR, branding, or marketing
.

Experience in the
hospitality and tourism sector
is highly desirable.

Experience in
multi-project management
. Experience in
event production, retail, design, and festivals
is highly desirable.

Strong interest in
Customer Service and Guest Experience
.

Skills in
time management, creativity, cultural sensitivity, and effective communication
.

Revenue and profit-oriented
.

Ability to
work and collaborate in a matrix environment
.

Strong
negotiation and relationship management skills
.

Ability to collaborate
cross-functionally with design, culture, technology, commercial, and operations teams
.

Must be a
resident of the country of application
(years living in the country).

Must have a
robust social and professional network
in the country of application.

Must speak
English and the local language
of the country of application.

If you are passionate about hospitality, enjoy leading teams, and are eager to create unforgettable guest experiences while driving commercial success, this is the perfect role for you.

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