IoT Hardware Support Specialist

Há 3 dias

São Paulo, São Paulo, Brasil beBeeHardware Tempo inteiro
Job Title: IoT Hardware Support Specialist

We are seeking a skilled IoT Hardware Support Specialist to join our team. As a key member of our hardware support group, you will be responsible for analyzing and resolving technical issues with our IoT devices.

**Key Responsibilities:**
  • Troubleshoot product issues by investigating and diagnosing technical problems reported by customers or identified through internal testing.
  • Analyze data, logs, and system behavior to identify the root cause of issues and propose appropriate solutions.
  • Collaborate with cross-functional teams, including engineering, quality assurance, and customer support teams, to understand and replicate reported issues.
  • Generate and maintain documentation for test results and repeatability.
  • Clearly communicate technical concepts, solutions, and recommendations to both technical and non-technical stakeholders.

**Requirements:**
  • Enrollment in a Bachelor's degree program in Electrical Engineering, Computer Engineering, or a related field.
  • Basic knowledge of electronic circuits, components, and schematic design.
  • Basic understanding of measurement equipment, manufacturing process, and other mechanical manufacturing concepts.
  • Understanding of electrical technical documents such as components datasheet, schematics, and PCB Gerbers.
  • Understanding of 2D mechanical technical documents such as 2D drawings and work instructions.
  • Intermediate English fluency.
  • Ability to live or relocate to Sao Paulo.

**Why this role?** As an IoT Hardware Support Specialist, you will have the opportunity to work on a wide range of technical issues and collaborate with cross-functional teams to deliver effective solutions. You will also have the chance to develop your problem-solving skills and contribute to the development and maintenance of quality documentation. If you are looking for a challenging and fast-paced environment where you can grow and develop your skills, this role may be for you.

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