Hardware Support Engineer

4 semanas atrás

São Paulo, São Paulo, Brasil Tractian Tempo inteiro

Hardware at TRACTIAN

The Hardware team is responsible for designing and improving our IoT devices, dealing with every step of the development process, ranging from PCB design, firmware programming, case design, validations and certifications, always aiming to build trustworthy products that can be produced at a mass scale.

What you'll do

As a Hardware Support Engineer, you will be responsible for analyzing and resolving technical issues with our products, utilizing your analytical thinking, engineering skills, and fast learning abilities to deliver effective solutions. If you thrive in a challenging and fast-paced environment and enjoy problem-solving, this opportunity is for you. Your expertise in problem solving and testing will be instrumental in ensuring the seamless operation and reliability of our industrial asset monitoring solutions.


Responsibilities
  • Troubleshoot product issues: Investigate and diagnose technical problems reported by customers or identified through internal testing.
  • Analyze data, logs, and system behavior to identify the root cause of issues and propose appropriate solutions.
  • Collaborate with cross-functional teams: Work closely with engineering, quality assurance, and customer support teams to understand and replicate reported issues.
  • Generate and maintain documentation for test results and repeatability.
  • Clearly communicate technical concepts, solutions, and recommendations to both technical and non-technical stakeholders.
  • Provide timely updates to customers, support teams, and management regarding the progress of issue resolution.
  • Teardown documentation for field failure analyses.
  • Contribute to the development and maintenance of quality documentation, including standard operating procedures, work instructions, and quality manuals.
Requirements
  • Enrollment in a Bachelor's degree program in Electrical Engineering, Computer Engineering, or a related field.
  • Basic knowledge of electronic circuits, components, and schematic design.
  • Basic understanding of measurement equipment, manufacturing process, and other mechanical manufacturing concepts.
  • Understanding of electrical technical documents such as components datasheet, schematics and PCB Gerbers.
  • Understanding of 2D mechanical technical documents such as 2D drawings and work instructions.
  • Intermediate English fluency.
  • Live or have availability to move to Sao Paulo.
Bonus Points
  • Experience with scripting languages such as Python.
  • Basic knowledge of programming languages such as C.
  • Experience with other low-level programming languages.
  • Fluency in English proficiency.


#J-18808-Ljbffr

  • Technical Support Engineer

    2 semanas atrás

    São Paulo, São Paulo, Brasil iMin Tempo inteiro

    We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions....

  • Hardware Engineer

    4 semanas atrás

    São Paulo, São Paulo, Brasil Tractian Tempo inteiro

    Hardware at TRACTIANThe Hardware team is responsible for designing and improving our IoT devices, dealing with every step of the development process, ranging from PCB design, firmware programming, case design, validations and certifications, always aiming to build trustworthy products that can be produced at a mass scale.What you'll doAs a Hardware Engineer,...

  • Technical Support Engineer

    Há 3 dias

    São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro

    We are looking for an experienced professional to join our team as a technical support engineer.

  • Junior Deskside Support Engineer

    Há 3 dias

    São Paulo, São Paulo, Brasil UST España & Latam Tempo inteiro

    Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.UST is a mission-driven group of over 39,000+ practical problem solvers and creative thinkers...

  • Hardware Engineer

    1 semana atrás

    São Paulo, São Paulo, Brasil TRACTIAN ?? Tempo inteiro

    Why join usTRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We've fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients. At TRACTIAN, you'll break boundaries, question convention, and...

  • Support Engineer

    Há 4 dias

    São Paulo, São Paulo, Brasil Instaleap Tempo inteiro

    Join us to apply for the Support Engineer role at Instaleap.This role involves:Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert in these.Cooperate and support fellow Support team members in resolving incidents.Ensure compliance with the SLA for case resolution established...

  • Hardware Test Engineer

    3 semanas atrás

    São Paulo, São Paulo, Brasil Tractian Tempo inteiro

    Hardware at TRACTIANThe Hardware team is responsible for designing and improving our IoT devices, dealing with every step of the development process, ranging from PCB design, firmware programming, case design, validations and certifications, always aiming to build trustworthy products that can be produced at a mass scale.What you'll doAs a Hardware Test...

  • IoT Hardware Support Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil beBeeHardware Tempo inteiro

    Job Title: IoT Hardware Support SpecialistWe are seeking a skilled IoT Hardware Support Specialist to join our team. As a key member of our hardware support group, you will be responsible for analyzing and resolving technical issues with our IoT devices.**Key Responsibilities:**Troubleshoot product issues by investigating and diagnosing technical problems...

  • Support Engineer

    Há 3 dias

    São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro US$60.000 - US$80.000

    Are you a technical support expert looking to grow your career? We have an exciting opportunity for a Support Engineer who can help us deliver exceptional service to our clients.Key ResponsibilitiesProvide timely and effective support for technical issues, ensuring high levels of customer satisfactionMonitor performance across all channels in real-time to...

  • Technical Support Engineer

    1 semana atrás

    São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

    Technical Support Engineer - Cybersecurity - Cloud Protection Join to apply for the Technical Support Engineer - Cybersecurity - Cloud Protection role at Microsoft Technical Support Engineer - Cybersecurity - Cloud Protection Join to apply for the Technical Support Engineer - Cybersecurity - Cloud Protection role at Microsoft Get AI-powered advice on...