Fraud Handling Specialist

1 semana atrás


São Paulo, São Paulo, Brasil awin Tempo inteiro
Fraud Handling Specialist Job Description

The Fraud Handling Specialist will be responsible for identifying, investigating, and mitigating fraudulent activities within our affiliate network. This role demands a keen eye for detail, strong analytical skills, and a proactive approach to prevent and address fraudulent behavior.

Key Responsibilities:
  • Fraud Detection and Investigation: Investigate publishers on the Awin and ShareASale networks, ensuring compliance with network Terms and Conditions, Code of Conduct, and Client Program Terms. Monitor and analyze performance and transactional data to detect suspicious activities and potential fraud.
  • Risk Management: Assess the risk associated with publishers' activities and make decisions according to sanction options for publishers found fraudulent/non-compliant.
  • Payment Monitoring: Review publisher payments on Awin and ShareASale platforms, focusing on identifying and analyzing irregularities.
  • Continuous Improvement: Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously. Develop and implement comprehensive fraud handling and fraud prevention measures and tools.
  • Training and Advisory: Provide advice and training to internal and external partners on fraud prevention, detection, and resolution strategies.
Requirements:
  • Customer Service and/or Fraud Investigations: A minimum of 2 years' experience in customer service and/or fraud investigations is mandatory.
  • Online Environment Expertise: Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms, social media platforms, and e-commerce environments.
  • Client Service Excellence: Exhibits outstanding client service skills, with a track record of proactivity and a proven ability to enhance client performance.
  • Technical Proficiency: Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI. A strong willingness to learn and adapt to new technology systems, network tools, and processes is essential.
Our Offer:
  • Flexi-Week and Work-Life Balance: We prioritize your mental health and wellbeing, offering a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance.
  • Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs.
  • Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.

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