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Senior Program Development Specialist
3 semanas atrás
Program Management Opportunities
\We are seeking a talented Program Manager to support the growth of our Fulfillment by Amazon (FBA) business.
\The successful candidate will oversee account creations, handle escalations, and drive lead generation through various partnerships. They will also manage the complex branch process, ensuring compliance and quality service delivery.
\Key responsibilities include:
\- \
- Identifying gaps and pain points in existing processes and driving improvements with local and global teams.\
- Analyzing issues, testing solutions, and prioritizing competing program opportunities.\
- Resolving chronic issues affecting sellers.\
- Implementing change management strategies to improve internal procedures.\
- Developing and automating processes to increase efficiency.\
- Setting up performance mechanisms and tracking performance.\
- Conceptualizing and driving program changes.\
- Addressing barriers through problem-solving and coordination with stakeholders.\
- Gaining support for strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership.\
- Creating goals and related metrics, tracking progress, and managing through obstacles to achieve objectives.\
- Communicating performance, articulating root-cause analysis, and linking to specific improvement areas.\
- Incorporating benchmarking information from local competitors as well as best practices and lessons learned from other geographies to define best-in-class customer experience.\
- Anticipating bottlenecks, providing escalation management, making trade-offs, and balancing business needs versus technical constraints.\
- Basic qualifications include program or project management experience and intermediate to advanced English language skills.\
- Preferred qualifications include knowledge of Lean principles and DMAIC methodology, experience in MS Access and SQL, and experience in requirement gathering and ability to write clear and detailed requirement documents.\
