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Application Specialist

2 meses atrás

Belo Horizonte, Minas Gerais, Brasil Modular Mining Tempo inteiro

About Modular Mining Systems

We are the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations worldwide, setting us apart in the Mining Technology industry.

Job Purpose

We are seeking a skilled Application Specialist to provide first-level technical support for our products. The successful candidate will answer calls, identify and solve problems, and provide guidance to customers on how to use our systems.

Key Responsibilities

  • Answer calls within established deadlines and quality standards
  • Investigate problems and identify root causes
  • Restore system functionality in the shortest possible time
  • Understand and document system functionalities and carry out tests
  • Analyze code and/or replicate problems on the bench
  • Deploy patches and system updates
  • Answer calls on call
  • Availability for travel

Requirements

  • University degree in Computer Science, Information Systems, or Engineering (with a technological background desirable)
  • Minimum 1 year's experience in customer service and technical support
  • Experience in programming languages desirable (C, C++, Java, Python, SQL, R, etc.)
  • Knowledge of Windows and Linux environment administration
  • Minimum level of English required for the position: intermediate (reading, writing, and speaking). Proficiency in English will be considered a plus.

Equal Opportunity Employer

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.