Driver Service Specialist

1 semana atrás

Brasil beBeeSupport Tempo inteiro R$34.480 - R$44.648

Job Description:

We are seeking a highly skilled and dynamic individual to join our team as a Support Representative. This role involves providing seamless service to our partner drivers, facilitating smooth communication, categorizing tickets, and mediating interactions between drivers and customers.

Main Responsibilities:

  • Offer timely assistance to customers, addressing inquiries and resolving issues with a focus on customer satisfaction.
  • Manage customer interactions via various channels, maintaining a professional demeanor.
  • Document and categorize customer inquiries and issues for analysis and improvement.
  • Analyze key service performance indicators using Excel/Google Sheets for data-driven decision-making.
  • Facilitate communication among different stakeholders, focusing on ticket resolution and proposing long-term solutions.
  • Collaborate closely with the operations team to ensure efficient execution of SOPs.
  • Adapt to changing scenarios with flexibility and creativity.
  • Contribute to the development of automated support with cross-functional teams to ensure scalability.
  • Identify trends in customer feedback and communicate insights to the broader team for continuous improvement.

Required Skills and Qualifications:

  • Proficiency in English and Spanish, Portuguese is a plus.
  • 1 year of customer service experience in technology companies.
  • Familiarity with KPIs and data-driven decision-making.
  • Proficiency in Excel or Google Sheets.
  • Graduated in higher education or actively pursuing a degree.
  • Experience with service/support management tools.
  • Excellent communication skills, demonstrating understanding and empathy towards drivers' concerns and needs.
  • Customer orientation with a priority on ensuring a positive experience for drivers.
  • Strong organizational skills, maintaining accurate records of driver interactions and issue resolutions.
  • Problem-solving ability to identify and resolve issues quickly, often under pressure.
  • Adaptability to varying demands and scenarios.
  • Collaboration skills, working effectively with other teams, including software development and customer service.

  • Procurement Specialist

    3 semanas atrás

    Brasil WHIZZ Tempo inteiro

    At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access...

  • Dispute Resolution Specialist

    1 semana atrás

    Brasil WHIZZ Tempo inteiro

    At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access...

  • Technical Support Specialist

    1 semana atrás

    Brasil beBeeSupport Tempo inteiro R$800.000 - R$1.050.000

    Job TitleA technical support specialist is needed to provide exceptional service to merchants.">Main Responsibilities:Provide expert technical assistance via phone, email, and web-based tools.Troubleshoot complex issues with merchants and resolve problems efficiently.Develop strong relationships with merchants to deliver first-class customer...

  • Electrical Field Service Specialist

    2 semanas atrás

    Brasil beBeeElectrical Tempo inteiro R$250.000 - R$350.000

    Electrical Field Service SpecialistWe are seeking an experienced Electrical Field Service Specialist to join our team. The ideal candidate will have a strong background in electrical power generating units and related mechanical components.The selected candidate will be responsible for maintenance, repair, and commissioning of large industrial generators and...

  • Data Integration Specialist

    1 semana atrás

    Brasil beBeeEDI Tempo inteiro R$60.000 - R$90.000

    Our organization is seeking a highly skilled Data Integration Specialist to support the optimization and continuation of our workflow.The ideal candidate will leverage expertise in Python and SQL, combined with in-depth experience in 834/X12 transactions, to drive process improvement and data transformation from JSON to X12 in BigQuery.Key...

  • Support Representative

    2 semanas atrás

    Brasil Draiver Tempo inteiro US$40.000 - US$60.000 por ano

    Draiver is an industry leading self-learning logistics platform that enables vehicle movement planning, coordination, and execution. We streamline management by connecting businesses to transport services and independent contract drivers, simplifying employment with quick and direct access to jobs and drivers, GPS routing and tracking, as well as providing...

  • Quality Experience Specialist

    1 semana atrás

    Brasil Betfair Brasil Limitada Tempo inteiro US$104.000 - US$130.878 por ano

    Quality Experience Specialist Quality Experience Specialist Quality Experience Specialist We are looking for a Portuguese-speaking Quality Experience Specialist to join our BFI Quality Experience team in the Brazil office. Are you our next star player? As a Quality Experience Specialist, your primary focus is building a story which summarizes...

  • Collections Specialist

    4 semanas atrás

    Brasil WHIZZ Tempo inteiro

    At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we're seeking a Collections Specialist to join our remote team and...

  • Clinical Specialist, CAS

    2 semanas atrás

    Brasil Remote Jobs Tempo inteiro

    OverviewWe anticipate the application window for this opening will close on - 31 Dec 2025. At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You\'ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. This is a remote position...

  • Clinical Specialist, CAS

    1 semana atrás

    Brasil Remote Jobs Tempo inteiro

    OverviewWe anticipate the application window for this opening will close on - 31 Dec 2025. At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You\'ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. This is a remote position...