Infrastructure Support Specialist

Há 4 horas

Valinhos, São Paulo, Brasil Eaton Tempo inteiro
Job Summary

We are seeking a highly skilled and motivated Infrastructure Support Specialist to join our team at Eaton. As an Infrastructure Support Specialist, you will be responsible for providing client infrastructure support with minimal supervision of a supervisor or senior peer. This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and Request resolution.

Key Responsibilities
  • Deployment, configuration, and 2nd/3rd level support of mobile devices, printers, PC/laptop hardware, PC/laptop operating system, and standard productivity software for internal IT users at locations within a geographic Zone.
  • Follow standard ITSM processes of Asset Management, Change Management, Incident Management, Request Management, Problem Management, and Project Management to serve internal IT users and drive high performance against operational metrics.
  • Share information about best practices with internal IT users to increase user satisfaction and productivity.
  • PC Lifecycle Management, including Provisioning, Asset Management, and Disposal. May also assist with disposal of other IT assets.
  • Provide "smart hands" and eyes support for other infrastructure located outside of the Data Centers on behalf of the Infrastructure SME teams.
  • Assist with support of various site-based IT systems that are not supported by Enterprise IT teams. This varies widely from site to site.
  • Participate as part of a team related to trouble-shooting and resolution of larger IT System issues. May also participate in efforts related to Root Cause Analysis and Problem Management.
  • Identify opportunities for process and technology improvement.
  • Liaison between IT and internal IT users to drive IT standards and assist with resolving serious IT infrastructure issues.
  • Influence IT budgeting, forecasting, and spending for SIS and Site IT budget.
Requirements
  • Bachelor's degree in progress or completed (business, technology, related areas)
  • Experience in IT infrastructure support activities
  • Advanced English (reading, writing, speaking)
  • Availability to work in Porto Feliz and Valinhos
  • CNH B
  • ITIL, MCSA, or comparable certification preferred

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