Digital Solutions Strategist

Há 11 horas

São Paulo, São Paulo, Brasil beBeeSolutions Tempo inteiro R$180.000 - R$250.000
Logistics Operations Expert

We strive to make life easier for millions of people every day by leveraging technology to connect talented individuals who embrace diversity and create innovative solutions.

Our team believes in creating value not only for our users but also for the communities we serve and society as a whole. We work to generate positive impact through mobility and delivery services, digital payments, and more.

To achieve this, we have been part of DiDi Global Inc., the world's leading mobility technology platform, since 2018. Our innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

As a member of our Logistics Business Unit operations team, you'll have a great opportunity to design and implement initiatives across Brazil's market and continuously enhance customer online and offline experience through our product and operations.

This data-driven role requires a rare combination of analytical thinking and interpersonal ability to manage operations, sales, and stakeholders. You'll be working on our last mile delivery service, using cars, motos, utilitaries, vans, and small trucks.

Being a leader at this team is a unique opportunity to help build and grow a solid business inside 99 almost from scratch, leaving your own stamp and legacy on the lives of millions of people who will be using our services frequently.

Key Responsibilities

  • Lead Technical Onboarding: Partner with key clients to architect and manage their technical integration with our APIs, ensuring a seamless and efficient setup;

  • Provide Expert Guidance: Act as the primary technical point of contact for clients, advising them on optimal ways to leverage our API features to achieve their specific business outcomes;

  • Translate and Advocate: Decode and translate complex client requirements and workflows into clear, actionable user stories, technical specifications, and bug reports for our internal engineering teams;

  • Develop Integration Assets: Create and refine high-quality technical documentation, integration guides, code samples, and best practices to empower clients and improve the self-serve integration experience;

  • Drive Product Insight: Synthesize client feedback, integration patterns, and common challenges into strategic insights and prioritized recommendations for the Product team to inform the API roadmap and feature development;

  • Troubleshoot and Optimize: Proactively identify, diagnose, and resolve technical issues during the integration process, collaborating with engineering to find swift and effective solutions;

Required Skills and Qualifications

  • Technical Expertise:

    • 5+ years of experience in a Solutions Architect, Developer Advocate, or Technical role;

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