Account Strategist, Customer Solutions

Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in sales, digital marketing, and/or consulting.
- Ability to speak and write in English and Portuguese fluently.
Preferred qualifications:
- Experience with Google Ads or online marketing best practices.
- Experience in sales with the ability to be highly organized and contribute to the team.
- Ability to develop and grow relationships with advertiser customers and leverage your business acumen to help clients with their needs/objectives.
- Ability to analyze data and prioritize with excellent communication skills.
**About the job**:
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all.
Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow.
Using your relationship-building skills, you provide Google-caliber client service, research and market analysis.
You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business.
Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
As an Account Strategist, you will be in charge of a large portfolio of Google Customer Solutions (GCS), Small Business Sales (SBS) accounts.
Providing them with digital marketing consultancy services, you will help advertisers grow their business and maximize their returns through a combination of one-to-one and scalable outreach relationship.
You will work in partnership with advertisers to understand their strategies and increase their understanding of Google advertising solutions, as well as provide them with tactical implementation and maintenance support of their Google Ads accounts.
You will promote effectively by delivering value through high-quality strategic advice and creative advertising solutions.
When our millions of advertisers and publishers are happy, so are we
Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses.
We are dedicated to growing the unique needs of advertising companies.
Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends.
In collaboration, we create and implement business plans broadly for all types of businesses.
**Responsibilities**:
- Work at scale, managing a large portfolio of Google Ads accounts by understanding their marketing objectives, identifying opportunities for growth, and managing risks.
- Implement creative ways to improve our customer relationships and tailor and share performance-enhancing suggestions.
Share and collaborate with Specialists and Product team members on new feature development.
- Identify client stakeholders and handle effectively objections from clients.
Build trusted relationships with advertisers and develop digital strategies for their success.
- Collaborate within the Sales team and Product Solutions team, to execute on a plan and ensure accountability to meet or exceed goals while prioritizing and delivering outstanding customer experience.
Google is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
See also Google's EEO Policy and EEO is the Law.
If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.