IT Solutions Expert

1 dia atrás

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$89.229 - R$129.956

Kaspersky is a leading cybersecurity company. We seek an exceptional Technical Support Engineer to join our team of top-level experts. With 400 million unique users and 270,000 corporate clients worldwide, we protect individuals and businesses from cyber threats.

Key Responsibilities
  • Manage customer requests for timely issue resolution.
  • Deliver premium support focused on incident resolution and product/service renewal.
  • Maintain engagement with customers through regular onsite visits and proactive issue addressing.
  • Facilitate communication between customers, product experts, and development teams.
  • Collaborate with clients to assess their IT business needs and requirements.
  • Develop and test technical solutions and architectures meeting client needs.
Requirements
  • Bachelor's degree in IT or related field.
  • 7+ years in IT (with 4+ years focused on IT security).
  • Certifications: MCP, CCNA, VMware ESXi/Linux certifications.
  • Proactive ownership of resolution and root-cause analysis.
  • Strong analytical and troubleshooting skills for complex systems.

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