Optimize Learning Experiences
Há 4 dias
We are seeking a highly motivated and experienced Senior Learning Analyst to join our team in Sao Paulo, Brazil.
Key Responsibilities:- Design and deliver training programs that meet the needs of our customer experience team.
- Collect and analyze data to identify training needs and develop targeted learning solutions.
- Collaborate with subject matter experts to design and deliver high-quality training content.
- Manage our Learning Management System (LMS) to ensure efficient content creation and administration.
- Maintain and enhance our onboarding training program for new hires in CX.
- Measure and report key performance indicators for Learning and Development.
- Bachelor's degree or equivalent.
- 2-5 years of experience in knowledge management, learning management systems (LMS), and learning trails.
- Passionate about learning and development with strong program management skills.
- Data-driven thinking to analyze correlation of different metrics.
- Experience working with various stakeholders to collect insights and deliver efficient learning solutions.
We are a dynamic team that believes in the power of technology to transform lives. We are committed to making a positive impact in our community.
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