Logistics Support Specialist
Há 4 dias
Logistics Support Specialist
">We are seeking a dynamic professional to facilitate smooth communication and issue resolution between drivers and customers. The ideal candidate will provide timely assistance, manage customer interactions, and document inquiries for analysis.
">- Offer exceptional customer support via various channels, maintaining a professional demeanor
- Analyze key service performance indicators using Excel/Google Sheets for data-driven decision-making
- Document and categorize customer inquiries and issues for improvement
- Facilitate communication among stakeholders, focusing on ticket resolution and proposing long-term solutions
- Collaborate closely with the operations team to ensure efficient execution of processes
- Adapt to changing scenarios with flexibility and creativity
- Contribute to the development of automated support with cross-functional teams
- Identify trends in customer feedback and communicate insights for continuous improvement
Requirements
">- Proficiency in English and Spanish; Portuguese is a plus
- 1 year of customer service experience in technology companies
- Familiarity with KPIs and data-driven decision-making
- Proficiency in Excel or Google Sheets
- Graduated in higher education or actively pursuing a degree
- Experience with service/support management tools
- Excellent communication skills, demonstrating understanding and empathy towards drivers' concerns and needs
- Customer orientation with a priority on ensuring a positive experience
- Strong organizational skills, maintaining accurate records of driver interactions
- Problem-solving ability to identify and resolve issues quickly, often under pressure
- Adaptability to varying demands and scenarios
- Collaboration skills, working effectively with other teams
About the Role
">This role involves providing exceptional customer support and facilitating communication between drivers and customers. The ideal candidate will be proactive, adaptable, and able to work effectively in a team environment.
">What We Offer
">A dynamic and supportive work environment with opportunities for growth and development.
">How to Apply
">Please submit your application, including your resume and a cover letter, to us.
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