Bilingual IT Specialist

4 semanas atrás


Recife, Pernambuco, Brasil Avanade Tempo inteiro
About the Role

We are seeking a highly skilled Bilingual IT Specialist to join our team at Avanade. As a key member of our global organization, you will play a critical role in providing exceptional technical support to our customers.

Responsibilities
  • Investigate and resolve complex customer technical issues, collaborating with internal teams and leveraging troubleshooting tools and practices.
  • Participate in a follow-the-sun support model, ensuring seamless hand-offs to the next geography based on issue severity and urgency.
  • Develop and share knowledge through readiness programs, technical coaching, and mentoring of peers.
  • Contribute to product and process improvements by creating knowledge base content, sharing best practices, and engaging with Microsoft Engineering and Supportability teams.
What We Offer
  • Opportunity to work with Microsoft's Global Alliance Partner of the Year, with extensive development and training opportunities.
  • Real-time access to technical resources globally.
  • Dedicated career advisor for growth and development.
  • Engaged and supportive colleagues.
Benefits
  • Meal voucher or food allowance.
  • Multi-benefit card up to Senior Consultant.
  • Medical and dental insurance.
  • NAV: Online platform for health management.
  • Certifications and training.
  • Life insurance.
  • Private pension plan.
  • Avababy: Pregnancy support and kit for new parents at Avanade.
  • Profit-sharing.
  • Gympass.
  • Childcare assistance.
  • Career Advisor - Career mentoring.
  • Birthday Off policy on your birthday and for children up to 12 years old.
  • Wellness sessions.
  • Company vehicle, parking, and fuel assistance for managerial or higher positions.
Join Our Community

At Avanade, we value diversity, inclusion, and belonging. We strive to create a culture where everyone feels welcome and empowered to contribute. Join us in shaping the future of technology and making a meaningful impact on our clients and communities.


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