US Network Operations Manager

2 semanas atrás


São Paulo, São Paulo, Brasil beBeeNetwork Tempo inteiro US$100.000 - US$140.000
Job Overview

A senior role within a US Network team, responsible for overseeing network operations and ensuring timely incident resolution.

Key Responsibilities
  • Manage day-to-day network incidents, ensuring timely resolution and monitoring service level agreements.
  • Perform advanced troubleshooting for complex network incidents and categorize incoming incidents.
  • Prioritize and delegate tasks to team members, track and report on key performance indicators & service level agreements.
Required Skills & Qualifications
  • 8+ years' experience with network infrastructure, protocols, and troubleshooting methodologies (LAN, WAN, firewall, proxy, TCP/IP).
  • 5+ years' experience with incident management systems and IT service management tools.
  • 4+ years' experience as a Network Support Leader.
  • 3+ years' working in large corporations.
  • Experience with key performance indicator and service level agreement creation.
Benefits of the Role
  • Certification as CCNA, CCNP, or equivalent.
  • English language proficiency: Advanced (professional) or fluent (required).


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