Travel Consultant

2 semanas atrás


São Paulo, São Paulo, Brasil Norwegian Cruise Line Holdings Ltd. Tempo inteiro

Job Summary: We are seeking a highly skilled and customer-focused Travel Agent to join our team at Norwegian Cruise Line Holdings Ltd. As a Travel Agent, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Respond to inbound chats in a timely manner, providing accurate and helpful information to our guests.
  • Use your customer service skills to build strong relationships with our guests and travel partners, identifying and meeting their needs and expectations.
  • Process reservation orders, changes, and cancellations, ensuring that all guest requests are handled efficiently and effectively.
  • Research and resolve general and specific reservation and vacation-related inquiries, providing expert knowledge and recommendations to our guests.
  • Use your knowledge of Norwegian Cruise Line products to make recommendations about promotions, itineraries, and auxiliary products such as stateroom upgrades and onboard credits.
  • Attend and actively participate in team meetings to ensure that all team members are aware of company policies and procedures.

Requirements:

  • Minimum 2 years of customer service experience, with a preference for cruise or travel industry experience.
  • Strong written and communication skills, with the ability to type 40 WPM and provide accurate data entry.
  • Working knowledge of Salesforce and SeaWeb, with the ability to multitask and provide service via chat platform.
  • English Advanced required, with Spanish Advanced preferred.

Certifications/Licenses/Education:

  • High school diploma or equivalent.

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