Travel Consultant
2 semanas atrás
Job Summary: We are seeking a highly skilled and customer-focused Travel Agent to join our team at Norwegian Cruise Line Holdings Ltd. As a Travel Agent, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise.
Key Responsibilities:
- Respond to inbound chats in a timely manner, providing accurate and helpful information to our guests.
- Use your customer service skills to build strong relationships with our guests and travel partners, identifying and meeting their needs and expectations.
- Process reservation orders, changes, and cancellations, ensuring that all guest requests are handled efficiently and effectively.
- Research and resolve general and specific reservation and vacation-related inquiries, providing expert knowledge and recommendations to our guests.
- Use your knowledge of Norwegian Cruise Line products to make recommendations about promotions, itineraries, and auxiliary products such as stateroom upgrades and onboard credits.
- Attend and actively participate in team meetings to ensure that all team members are aware of company policies and procedures.
Requirements:
- Minimum 2 years of customer service experience, with a preference for cruise or travel industry experience.
- Strong written and communication skills, with the ability to type 40 WPM and provide accurate data entry.
- Working knowledge of Salesforce and SeaWeb, with the ability to multitask and provide service via chat platform.
- English Advanced required, with Spanish Advanced preferred.
Certifications/Licenses/Education:
- High school diploma or equivalent.
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