Local Service Delivery Specialist

Há 5 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeDelivery Tempo inteiro US$60.000 - US$80.000
Job Title: Local Delivery Manager

As a key member of our team, you will be accountable for the timely delivery of all service orders within assigned local countries/ies. Your responsibilities include meeting or exceeding targets set by management regarding customer satisfaction, TDD, RTDD, ITDD, and associated metrics.

Your Key Responsibilities:
  • Accountable for order management of all customer solution/service orders from receipt of valid service requests to local handover as per predefined milestones.
  • Perform Order Validation of assigned orders with the local customer.
  • Determine adequate local entry point.
  • Accountable for ordering & management of all local loop requests from receipt of valid service request, to physical customer delivery in accordance with committed schedules.
  • Resolve any ordering related issues with the Carrier or Third Party Vendor.
  • Establish local loop delivery dates in coordination with service transition metrics.
  • Proactively coordinate, track and manage service & solution components until full delivery of completed service/solution to the customer.
  • Perform proactive Order Management to ensure metrics are met on all orders.
  • Ensure sales/provisioning databases are accurately updated at all times.
  • Assess circuit orders optimizing resources (channelized circuits, mux etc.) and cost (reuse of ceased circuits for ex.).
  • Manage port allocation process based.
  • Place and track & ensure completion of circuit orders with relevant local Carrier and third party vendors.
  • Lead testing of circuit deliveries with Carrier until circuit fully operational.
Requirements:
  • Solid understanding of telecommunications, messaging, hosting, and security protocols and technologies.
  • Good understanding of circuits, hardware & associated hosting, security & messaging and the network - Network Components.
  • Excellent organizational and planning skills.
  • Detail oriented.
  • Time management skills.
  • Customer Facing Skills.
  • Excellent communication and decision making skills.
  • Independent self-starter.
  • Customer Focused.

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