
Front Office Hotel Manager
Há 4 dias
The role involves overseeing the daily operations of a boutique hotel in a busy urban area.
Key Responsibilities:
- Ensure seamless execution of all aspects of the hotel's day-to-day activities.
- Develop and implement effective training programs, delegation, and feedback to enhance team performance.
- Communicate standards, policies, procedures, rates, packages, and hotel information to ensure consistency.
- Manage cash handling, payments, and the PMS reservation system, staying on top of systems and procedures.
- Effectively handle guest feedback and complaints.
- Lead a 7-day operation over 24 hours, managing varied rosters covering day/night/weekend shifts.
Requirements:
- Experience in a similar leadership or management role with exposure to front-of-house hotel operations.
- Hands-on leadership skills that inspire and support the team, particularly during peak moments.
- A team player with great personality and a passion for delivering exceptional service.
- Ability to work under pressure in a fast-paced environment, taking initiative, prioritizing, and collaborating effectively.
- Motivated to meet revenue targets and drive sales opportunities.
- Compliance with relevant Australian employment laws.
Culture & Values
We celebrate individuality, embracing diversity and uniqueness in both guests and staff. We foster a culture of local discovery and story-sharing, connecting our guests to authentic experiences.
Skills:
- Leadership and management experience in a similar role.
- Strong communication and interpersonal skills.
- Proven ability to work under pressure and prioritize tasks effectively.
- Passion for delivering exceptional customer service.
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