Configuration Management Specialist

Há 1 mês


Brasil Keep Simple Tempo inteiro
Job Title: IT Configuration Mgmt Analyst

About the Role:

We are seeking a highly organized and detail-oriented IT Configuration Mgmt Analyst to join our team. In this role, you will be responsible for administering the CMDB process, working closely with other process leads to ensure consistent data gathering and updating.

Main Responsibilities:

* Participate in project-related discussions and decisions related to CMDB Data or Configuration Model changes.
* Assist in defining configuration management processes, documenting processes using process workflow, and creating process documentation.
* Manually research, gather, and load CI metadata into technology solutions.
* Assist in writing user acceptance test (UAT) cases/UAT metadata and solutions.
* Create communications plans/communication material.
* Create training plans/training material.

Requirements and Skills:

* 2-3 years' experience required.
* Technical Competencies: General working knowledge of commonly utilized tools (e.g., Service Now, SharePoint, MS Project, MS Office products).
* Must be competent in the use of ServiceNow and the CMDB, managing configuration item data, classes, and attributes.
* Knowledgeable in MS Excel (Excel functions such as VLOOKUP, compare, etc.).

Additional Information:

* Modelo de contratação: PJ.
* Forma de atuação: 100% Remoto.

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