Learning & Development Manager

Learning & Development Leadership Role

The successful candidate will oversee the Learning and Development area, managing projects locally and globally.

They will partner with business leaders to develop and implement learning programs that align with global strategies and standards.

The role involves administering and executing all training initiatives within the L&D scope, ensuring compliance for employee and leadership training.

As a resource for internal and external programs, they will prepare, plan, and coordinate aspects of classroom facilitation/training.

Deliver trainings in a blended learning environment on topics such as leadership skills, new hire orientation, and functional training using adult learning theory and accelerated learning techniques.

Collaborate with key stakeholders to support organizational development.

Key Responsibilities:

• Lead a team facilitating onboarding, coaching, management, leadership, sales, and leadership development learning programs, while managing team productivity.
• Work closely with clients, account managers, and other consultants to assess needs, design, develop, implement, and communicate learning solutions and plans.
• Accountable for achieving individual, site, departmental, and organizational training performance metrics.
• Develop and implement country-specific programs customized according to cultural, generational, or functional needs.
• Identify, develop, and test alternative learning modes to increase engagement and streamline materials.
• Measure and evaluate effectiveness of learning programs, planning data collection and analysis, and use appropriate tools to measure effectiveness.
• Engage stakeholders in learning initiatives and value-add strategies.
• Serve as an effective business partner supporting the development, implementation, and delivery of learning solutions.
• Evaluate results against goals and stakeholder needs, assessing how well results match intentions and lead to change in performance; provide reporting and recommendations for improvement.
• Manage the facilitator community by forecasting, scheduling, balancing workload, assigning team goals, supervising performance, and ensuring results delivery.
• Provide coaching and career development guidance to team members to ensure professional development.
• Responsible for ongoing observations of learners and direct reports, providing guidance, mentoring, and support focusing on performance improvement.
• Ensure quality processes are in place to provide a successful learner experience.
• Maintain team engagement and implement continuous improvement processes to ensure department success.
• Act as a key point of contact for escalations and educate, advise, and answer queries from Senior Leadership.
• Enable direct reports in carrying out their role expectations through coaching, performance, and behavior management, and mentoring.
• Lead projects with minimal direction.
• Perform other duties as assigned.

Requirements:

• Bachelor's degree in human resources, education, business administration, or a related field.
• Fluent English language.
• Minimum three years' experience in Learning & Development (BPO).
• Proficient classroom facilitation skills with a minimum of three years' experience in leadership development, adult learning, blended learning, and/or organizational development.
• Adept at handling multiple competing priorities and duties in a fast-paced environment with minimal daily oversight.
• Ability to effectively interact with and relate to all levels of organizational staff.
• Proficient with Microsoft suite of products.
• Minimum two-year experience working with LMS.
• Ability to organize and prioritize projects or initiatives and deliver results within required timelines.
• Demonstrated ability to take initiative and ownership with a focus on continuous improvement.
• Capability to build strong working relationships with stakeholders, including senior leaders, across the business.
• Solid understanding of the organization's business operations and industry.
• Ability to analyze and interpret business issues and recommend solutions/best practices.
• Project Management skills and people management skills preferred.
• Other languages a plus - Spanish Language.