IT Applications Analyst

3 semanas atrás


São José dos Pinhais, Paraná, Brasil Fugro Tempo inteiro

Job Title: IT Applications Analyst

Job Summary: We are seeking a highly skilled IT Applications Analyst to join our team at Fugro. The successful candidate will provide technical support and maintenance for our Enterprise and Business applications, ensuring seamless integration and delivery of software applications that support our administrative and operational functions.

Key Responsibilities:

  • Manage and facilitate the resolution of reported applications incidents, questions, and defects.
  • Maintain resolution processes documentation and Knowledge articles.
  • Provide functional expertise and training to end-users on software applications usage.
  • Identify, install, test, and maintain software needs for end-user computers and vessels applications.
  • Perform technical review, acceptance testing, and implementation of software and firmware upgrades.
  • Manage the supported software solutions to ensure data and project access are successful.
  • Manage the day-to-day system health issues and activities, including querying data from software systems to identify and mitigate issues.
  • Manage, maintain, and monitor all system integrations, facilitating data exchange with the ERP system and other related systems.
  • Triage all problems and issues associated with application integrations and data exchange.
  • Manage and facilitate the technical review, installation, acceptance testing, and deployment of software upgrades and patches.
  • Participate in and communicate the Change Management Process associated with the maintenance and security of software systems.
  • Design customizations and data analytics queries, dashboards, displays, and reports for data analytics projects.

Requirements:

  • General knowledge and understanding of IT acumen associated with best practice ITIL standards, including User Technical Support and Change Control.
  • Demonstrated skills utilizing technology platforms, database utilities, and reporting tools, including SQL and T-SQL, experience working on Data warehouse, ETL, and integrations, as well as data modeling workflows.
  • General knowledge of Cloud database administration (Azure and AWS).
  • General knowledge of PowerBI, Python, and Geoscience data acquisition workflows is a plus.
  • Experience as an Application Support Analyst or similar position is preferred.

Education/Experience:

  • Bachelor's degree in computer science, data processing, or a related technical field. Alternatively, work experience and/or a combination of education and work experience will be accepted.

Disclaimer: Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.


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