IT Support Specialist
Há 1 mês
Job Overview
Summary: We are seeking a skilled IT Applications Analyst to join our team at Fugro. As a key member of our technical support team, you will play a critical role in ensuring the smooth operation of our enterprise applications.
Key Responsibilities:
- Provide technical support and maintenance for our enterprise applications, including troubleshooting, testing, and deployment.
- Collaborate with cross-functional teams to identify and resolve application issues.
- Develop and maintain documentation for application resolution processes and knowledge articles.
- Provide training and support to end-users on software application usage.
- Identify and implement software needs for end-user computers and vessels applications.
- Perform technical reviews, acceptance testing, and implementation of software and firmware upgrades.
- Manage system integrations and data exchange with ERP systems and other related systems.
- Triage application integration and data exchange issues.
- Participate in change management processes for software system maintenance and security.
- Design customizations and data analytics queries, dashboards, displays, and reports for data analytics projects.
Requirements:
- General knowledge and understanding of IT acumen associated with best practice ITIL standards, including User Technical Support and Change Control.
- Demonstrated skills utilizing technology platforms, database utilities, and reporting tools, including SQL and T-SQL, experience working on Data Warehouse, ETL, and integrations, as well as data modeling workflows.
- General knowledge of Cloud database administration (Azure and AWS).
- General knowledge of PowerBI, Python, and Geoscience data acquisition workflows is a plus.
- Experience as an Application Support Analyst or similar position is preferred.
Education/Experience:
- Bachelor's degree in Computer Science, Data Processing, or a related technical field. Alternatively, work experience and/or a combination of education and work experience will be accepted.
Disclaimer:
Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.
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