IT Support Specialist

Há 7 dias


São Luís, Maranhão, Brasil Tain Tempo inteiro

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at Tain. The ideal candidate will possess a strong technical background and excellent troubleshooting skills to provide timely and effective support to our end-users.

Key Responsibilities:

  • Provide technical support to end-users on various IT issues including hardware, software, networking, and peripherals.
  • Respond to and resolve IT support tickets in a timely manner while maintaining high levels of customer satisfaction.
  • Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
  • Administer user accounts, permissions, and access rights in accordance with company policies.
  • Collaborate with team members to identify recurring issues and implement proactive solutions.
  • Assist in the deployment and maintenance of software applications and updates.
  • Liaise with 3rd party vendors and raise purchase requests in a timely manner.
  • Contribute to documentation efforts including user guides, knowledge base articles, and system configurations.
  • Participate in IT projects as assigned, ensuring timely completion and adherence to project requirements.

Requirements:

  • 3+ years of experience in an IT support role.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Good networking knowledge (DHCP, DNS, IP etc).
  • Solid understanding of Windows and/or macOS operating systems.
  • Experience with Active Directory, Intune, Office 365, Azure, Exchange Online, JIRA, Slack and other enterprise IT systems.
  • Strong interpersonal and communication skills with the ability to interact effectively with users at all levels.
  • Ability to prioritise tasks and manage time efficiently in a dynamic work environment.
  • Proven ability to work independently as well as collaboratively within a team.

About Tain:

Tain is a dynamic and growing company that values innovation and excellence. We are committed to providing our employees with a supportive and challenging work environment that fosters growth and development.



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