IT Support Specialist
Há 7 dias
Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team at Tain. The ideal candidate will possess a strong technical background and excellent troubleshooting skills to provide timely and effective support to our end-users.
Key Responsibilities:
- Provide technical support to end-users on various IT issues including hardware, software, networking, and peripherals.
- Respond to and resolve IT support tickets in a timely manner while maintaining high levels of customer satisfaction.
- Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
- Administer user accounts, permissions, and access rights in accordance with company policies.
- Collaborate with team members to identify recurring issues and implement proactive solutions.
- Assist in the deployment and maintenance of software applications and updates.
- Liaise with 3rd party vendors and raise purchase requests in a timely manner.
- Contribute to documentation efforts including user guides, knowledge base articles, and system configurations.
- Participate in IT projects as assigned, ensuring timely completion and adherence to project requirements.
Requirements:
- 3+ years of experience in an IT support role.
- Proficiency in troubleshooting hardware, software, and network issues.
- Good networking knowledge (DHCP, DNS, IP etc).
- Solid understanding of Windows and/or macOS operating systems.
- Experience with Active Directory, Intune, Office 365, Azure, Exchange Online, JIRA, Slack and other enterprise IT systems.
- Strong interpersonal and communication skills with the ability to interact effectively with users at all levels.
- Ability to prioritise tasks and manage time efficiently in a dynamic work environment.
- Proven ability to work independently as well as collaboratively within a team.
About Tain:
Tain is a dynamic and growing company that values innovation and excellence. We are committed to providing our employees with a supportive and challenging work environment that fosters growth and development.
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