Digital Solutions Specialist

2 semanas atrás


Belo Horizonte, Minas Gerais, Brasil beBeeDigital Tempo inteiro R$66.200 - R$98.200
Account Manager Position Overview

The role of an Account Manager at a digital marketing firm involves serving as the primary point of contact for clients, ensuring their needs are met through exceptional service delivery.

The ideal candidate will work closely with the internal team to ensure seamless communication and efficient service execution.

  • Client Onboarding: The Account Manager is responsible for leading the onboarding process, ensuring smooth transitions and setting expectations for ongoing service.
  • Client Relationship Management: This role requires building strong relationships with SMB owners, understanding their business needs, and translating them into actionable strategies.
  • Internal Coordination: Effective communication with the internal team is essential to ensure client requests and concerns are addressed promptly and accurately.
  • Client Support: The Account Manager handles client inquiries, either resolving issues personally or collaborating with the delivery team for additional data or solutions as needed.
  • Upsell and Cross-sell Opportunities: Identifying opportunities to upsell additional services and close deals to enhance the client's digital marketing strategy is a key responsibility.
Key Responsibilities:
  • Time Management: Efficiently managing time with a typical allocation of 1 hour per client per month is crucial to ensure all tasks and communication are completed within this timeframe.
  • Reporting & Strategy Meetings: Conducting monthly reporting meetings with clients to review results, discuss recommendations, and create new opportunities for upsell and cross-sell is an essential duty.

Experience in digital marketing, excellent communication skills, and an entrepreneurial mindset are essential qualities for the ideal candidate.

Additionally, the Account Manager must have strong organizational skills, be able to multitask, and prioritize tasks effectively to meet client needs and deadlines.


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