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Operations Specialist

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Job Description

As an Operations Agent at HBX Group, you will play a crucial role in ensuring the smooth operation of our pre-stay and reservation processes. Your primary responsibility will be to provide exceptional customer service to agencies, operators, and suppliers through email and phone communication.

Main Responsibilities:
  • Monitor and manage reservations on our online platform.
  • Provide timely and effective customer service via email and phone.
  • Solve routine problems and issues in a timely and professional manner.
  • Work collaboratively with the team to achieve operational excellence.
Requirements:
  • Previous experience in the tourism industry, preferably in agencies, operators, or hospitality.
  • Ability to work autonomously with minimal supervision.
  • Excellent communication and interpersonal skills.
  • Fluent English language skills, with the ability to communicate effectively via email.
  • Proficiency in Microsoft Office, Excel, and Outlook.

Critical situations may require telephone communication. Knowledge of IT systems and good interaction with technology are essential. Residency in Jundiaí or nearby cities is preferred.