Academic Medical Operations Manager
Há 2 dias
About the Role
The Access Center Supervisor oversees a team of on-site staff, ensuring that full registration protocols are followed and serving as a liaison to Emerging Global Services Inc. staff.
Key Responsibilities
- Morning Huddles**: Conduct daily huddles to ensure efficient operations.
- Scheduling and Clinical Concerns**: Escalate scheduling or clinical concerns during FPP ops huddles.
- Audit Staff**: Audit access center staff to ensure compliance with Ambulatory Access Guidelines and NAHAM full registration protocols.
- Referral Monitoring**: Monitor referrals from Federally Qualified Health Center partners.
- Reporting**: Report outstanding referrals to division Chiefs and Access Center Director.
- Denial Reduction**: Work with schedulers to manage and reduce pre-registration denials by following NAHAM Access standards.
- Sharpen Access Dashboards**: Monitor Sharpen Access Dashboards for performance metrics.
- Training**: Conduct training for entry-level registration and scheduling staff.
- KPI Tracking**: Track KPIs for the Access Team.
Requirements
Education: High School Diploma Required; Associate's degree, CHAA or CPC certification or equivalent preferred.
Experience: 3-5 years' experience in an Academic Medical Center; 1-2 years supervisory or team lead experience in an Academic Medical Center.
Certification: National Association of Health Care Access Management (NAHAM) CHAA or CHAM eligible.
Benefits Package: We prioritize well-being and professional growth, offering comprehensive benefits including health, wellness, work-life balance, financial wellness, and professional development opportunities.
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