Customer Service Excellence Specialist

Há 5 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$90.000 - R$120.000
Customer Service Excellence

We are seeking a skilled Customer Experience Specialist to build and maintain positive relationships with customers, driving loyalty, retention, and business growth.

This role involves developing and implementing policies to enhance customer satisfaction, analyzing feedback to identify areas for improvement, and collaborating with cross-functional teams to ensure an integrated customer experience.

The ideal candidate will have excellent communication skills, empathy, critical thinking, and problem-solving abilities. They will also be able to work effectively in a team environment and adapt to changing customer and business needs.

Key Responsibilities
  • Develop and implement strategies to improve customer satisfaction and engagement.
  • Analyze customer feedback to identify trends and areas for improvement.
  • Collaborate with cross-functional teams to ensure seamless customer interactions.
  • Manage training programs to enhance customer service and communication skills.
  • Monitor key performance metrics and develop action plans to achieve established goals.
Required Skills and Qualifications
  • Data Analytics: Ability to collect, analyze, and interpret data related to customer experience.
  • Customer Relationship Management (CRM) Knowledge: Familiarity with CRM systems to manage customer interactions.
  • User Experience (UX) Design: Understanding of UX design principles to create intuitive interfaces.
  • Project Management: Ability to manage projects related to improving customer experience.
  • Business Process Management: Ability to map, analyze, and optimize business processes.
  • Digital Marketing: Knowledge of digital marketing strategies to drive customer engagement.
  • Leadership and Team Management: Ability to lead and motivate multidisciplinary teams.
Benefits
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Opportunity to work with a talented team of professionals.

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