Operational Excellence Specialist
Há 11 horas
The Operational Excellence Specialist plays a pivotal role in driving efficiency and effectiveness within our organization. This position is responsible for identifying opportunities for process optimization, enhancing service delivery standards, and ensuring alignment with global policies.
">This individual will possess strong analytical and critical thinking skills, excellent communication and stakeholder management abilities, and experience in process mapping, policy creation, and continuous improvement methodologies.
">Key Responsibilities:">- Act as a liaison between multiple departments and stakeholders, ensuring effective communication and collaboration to support service delivery improvements;
- Analyze service delivery performance and customer support data to identify trends, pain points, and opportunities for improvement;
- Lead the design, review, and implementation of service-related security policies to ensure compliance, consistency, and risk mitigation;
- Translate global service and security policies into actionable local procedures, tailoring them to meet regional requirements while maintaining alignment with corporate standards;
- Drive continuous improvement initiatives by assessing existing processes, proposing optimizations, and implementing best practices;
- Deeply understand end-to-end service processes to identify inefficiencies and design effective solutions;
- Collaborate with cross-functional teams to ensure that service improvements align with organizational goals and deliver tangible value;
- Use structured problem-solving and data-driven insights to support decision-making and project prioritization.
Ultimately, the Operational Excellence Specialist will be instrumental in shaping our organization's operational strategy and driving sustainable growth.
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