Aerospace Field Service Manager

3 semanas atrás


São José dos Campos, São Paulo, Brasil Raytheon Technologies Tempo inteiro
Job Summary

As a Field Service Manager at Raytheon Technologies, you will be responsible for coordinating product service evaluations, aircraft software upgrades, and field campaigns for Collins hardware in service with customers' fleets.

Key Responsibilities
  • Document customer expectations, fleet health, and technical issues raised during customer visits in periodic written customer contact reports.
  • Collect and communicate the voice of the customer and provide technical advisement to internal Collins aftermarket teams regarding customer concerns.
  • Report significant product performance issues from the field to Collins internal stakeholders.
  • Manage the overall customer relationship as part of an effective customer core team.
  • Assist customer's engineering, maintenance, quality, material, purchasing, production, and training personnel in the operation, maintenance, repair, and installation of Collins products.
  • Awareness of customer's spares, repairs, and warranty and account receivable requirements as they relate to Collins.
  • Work together with cross-functional teams to handoff issues.
  • Approximately 30% travel is required, mainly local travel to customer facilities in the Sao Paulo area.
Requirements
  • Strong communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Knowledge of Collins hardware and products.
  • Experience in customer relationship management.

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