Field Service Operations Manager

Há 4 dias


São Paulo, São Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

Job Summary:

We are seeking a highly skilled Field Service Operations Manager to lead our field service team and ensure the successful delivery of services to our customers.

Key Responsibilities:

• Manage and supervise a team of field service engineers to ensure the effective and timely delivery of services to customers.
• Implement and maintain quality control processes to ensure that services are delivered to the highest standards, meeting customer expectations and company requirements.
• Manage and optimize the allocation of resources, such as personnel, tools, equipment, spare parts and materials, to ensure efficient service delivery.
• Build and maintain positive relationships with customers, addressing their concerns and providing excellent customer service throughout the service delivery process.
• Conduct performance evaluations and offer opportunities for coaching and growth.

Requirements:

• Higher level qualification in an engineering or chemistry required.
• Strong leadership and management skills.
• Previous management/team lead experience in a technical service environment.
• Excellent verbal and written communication skills, with the ability to work across all levels, functions and regions.

Company Overview:

At Thermo Fisher Scientific, we are committed to enabling our customers to make the world healthier, cleaner and safer. We are a global leader in serving science, with a singular mission to make a meaningful difference in people's lives.



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