IT Support Technician L2

Há 1 mês

são paulo, Brasil SHEIN Tempo inteiro

IT Support Technician L2


About us:


SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world, and continues to expand operations globally.


SHEIN Technology (STL), headquartered in the US, is the technology group of SHEIN. We support our global e-commerce platform with innovation, ingenuity, and cutting-edge technologies.


Here at STL, innovation isn’t simply about technological advancement, we solve complex issues, tackle global scale challenges, run world class operations, and develop solutions that are practical today and scalable tomorrow - all while maintaining security, privacy, and trust of our customers and business partners.


Our global teams are driven, collaborative, diverse, and passionate about winning together. We share common values and vision, embrace creative thinking, commit to operational excellence, and uphold the highest ethics standards.


Position Summary:


We are looking for a passionate and engaging technologist to be a critical part of our IT Support organization. This individual will be onsite at our São Paulo Headquarters location and provide technical support for its technology devices and for its networks and security devices. You’ll be required to assist the team in developing, deploying and maintaining network and end user equipment, as well as providing orientation and answering inquiries about companywide technologies and procedures and provide ongoing support to all staff in the office environment.


Core Responsibilities:


· Day to day support of IT hardware (workstations, laptops, printers, mobile scanners, mobile phones, phones)


· Prepare, maintain, and keep updated IT procedures and documentation related to our processes and platforms operations


· Collaborate with department personnel and design innovative solutions for all IT issues for all the offices and warehouse technologies


· Maintain the hardware lifecycle and inventory management of all IT equipment


· Sustain high-availability service levels and ensure fulfillment of business-wide service levels and operational support objectives.


· Individual contributor in IT infrastructure and security projects in designing and evaluating new technologies


Skills and Qualifications:


· A minimum of 3 years of experience in enterprise IT and technology field


· Possess a bachelor’s degree or higher in the field of engineering, computer science or equivalent advance technology field of study is a plus.


· Strong working and practical knowledge of industry IT standards and regulations.


· Ability to work with extremely technical staff working on very sensitive subject areas and with extremely sensitive information


· High level of personal integrity, with the ability to professionally handle confidential matters and exudes the appropriate level of judgment and maturity


· Must be a strong communicator with exceptional verbal and written communication skills to translate the vision and strategy into clear priorities and direction, both internally and externally.


· Good fundamental knowledge and troubleshooting skills in the following


· DNS/DHCP/TCPIP


· Azure Endpoint Technologies (Active Directory and Intune)


· Microsoft 365 Management Portal (SharePoint, Exchange, Teams, etc.)


· Windows 10 and 11 Professional Operating systems


· Multi-functional Printers and Thermal printers


· Wireless and LAN


· Experience in supporting the below technologies (SaaS/Cloud based IT operations systems are a plus)


· Asset inventory systems


· ITSM/Ticketing systems


· System imaging systems


· Systems and network monitoring


· Intermediate English level


At SHEIN, we believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN+ community and all types of diversity.

  • It Support Technician L2

    4 semanas atrás

    São Paulo, Brasil SHEIN Tempo inteiro

    IT Support Technician L2About us:SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology,...

  • IT Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil SHEIN Tempo inteiro

    Job Title: IT Support Technician L2We are seeking a highly skilled and experienced IT Support Technician L2 to join our team at SHEIN. As a key member of our IT department, you will be responsible for providing technical support for our technology devices and networks, as well as collaborating with our team to develop and maintain our IT infrastructure.Key...

  • IT Support Technician L2

    3 semanas atrás

    São Paulo, Brasil Shein E-Commerce Co. Ltd. Tempo inteiro

    IT Support Technician L2 About us: SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production...

  • IT Support Technician L2

    Há 1 mês

    são paulo, Brasil SHEIN Tempo inteiro

    IT Support Technician L2 About us: SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production...

  • IT Support Technician L2

    Há 1 mês

    São Paulo, Brasil SHEIN Tempo inteiro

    IT Support Technician L2About us:SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology,...

  • IT Support Technician L2

    Há 1 mês

    São Paulo, SP, Brasil SHEIN Tempo inteiro

    IT Support Technician L2 About us: SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production...

  • IT Support Technician L2

    Há 1 mês

    Sao Paulo, Brasil SHEIN Tempo inteiro

    IT Support Technician L2About us:SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology,...

  • IT Support Technician L2

    Há 1 mês

    São Paulo, Brasil SHEIN Tempo inteiro

    IT Support Technician L2About us:SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on demand production methodology,...

  • IT Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil SHEIN Tempo inteiro

    About SHEINSHEIN is a global online fashion and lifestyle retailer, offering a wide range of affordable products from its global network of vendors.Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all.Our industry-leading, on-demand production methodology enables us to offer high-quality products at affordable...

  • IT Support Technician

    5 meses atrás

    Sao Paulo, Brasil Qintess Tempo inteiro

    You must have Advanced English proficiency. CI or C2 level 2+ years of experience in a technical support role. Excellent communication skills, both verbal and written. Strong analytical and problem-solving skills. Experience supporting end-users in a Windows environment. Experience with Office 365 administration and support. Experience with scripting and...

  • IT Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil D-ploy Tempo inteiro

    IT Onsite TechnicianD-ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.We are seeking a skilled IT Onsite Technician to join our team in Sao Paulo, Brazil. As a key member of our...

  • IT Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Shein E-Commerce Co. Ltd. Tempo inteiro

    About SHEIN E-Commerce Co. Ltd.SHEIN is a global online fashion and lifestyle retailer, offering a wide range of products at affordable prices. Our company is headquartered in Singapore and has a global presence with over 16,000 employees operating from offices around the world.Job SummaryWe are seeking a highly skilled IT Support Technician L2 to join our...

  • IT Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Shein E-Commerce Co. Ltd. Tempo inteiro

    About SHEIN E-Commerce Co. Ltd.SHEIN is a global online fashion and lifestyle retailer, offering a wide range of products at affordable prices. Our company is headquartered in Singapore and has a global presence with over 16,000 employees operating from offices around the world.Job SummaryWe are seeking a highly skilled IT Support Technician L2 to join our...

  • IT Support Specialist

    Há 1 mês

    São Paulo, São Paulo, Brasil SHEIN Tempo inteiro

    About SHEINSHEIN is a global online fashion and lifestyle retailer, offering a wide range of products at affordable prices. With a strong commitment to innovation and customer satisfaction, SHEIN has become a leading player in the industry.Job SummaryWe are seeking a highly skilled and experienced IT Support Technician to join our team at our São Paulo...

  • IT Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil SHEIN Tempo inteiro

    About SHEINSHEIN is a global online fashion and lifestyle retailer, offering a wide range of products at affordable prices. With a strong commitment to innovation and customer satisfaction, SHEIN has become a leading player in the industry.Job SummaryWe are seeking a highly skilled and experienced IT Support Technician to join our team at our São Paulo...

  • IT Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil SHEIN Tempo inteiro

    About SHEINSHEIN is a global online fashion and lifestyle retailer, offering a wide range of products at affordable prices. With a strong commitment to innovation and customer satisfaction, SHEIN has become a leading player in the industry.Job SummaryWe are seeking a highly skilled and experienced IT Support Technician to join our team at our São Paulo...

  • IT Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil D-ploy Tempo inteiro

    About D-ployD-ploy is a dynamic and innovative IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering exceptional services and solutions to our clients, building trusted partnerships within the IT community, and optimizing our customers' IT productivity.Job DescriptionWe are seeking a...

  • IT Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil D-ploy Tempo inteiro

    Job Title: IT Onsite TechnicianD-ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to industry-leading clients.We are seeking a skilled IT Onsite Technician to join our team in Sao Paulo, Brazil. As a key member of our...

  • Desktop Support Technician L2

    4 meses atrás

    Sao Paulo, Brasil Milestone Technologies, Inc. Tempo inteiro

    **Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...

  • IT Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil D-Ploy Tempo inteiro

    About D-PloyD-Ploy is a leading IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients.Job DescriptionWe are seeking a highly skilled IT Onsite Technician to join our team in Sao Paulo, Brazil. As an IT...