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Customer Engagement Analyst
3 semanas atrás
Join to apply for the Customer Engagement Analyst role at Superbet.It's an exciting time to join Superbet as we expand into new markets, develop innovative technologies, and pursue our goal of exciting the world.
As our business grows, so do our initiatives to enhance employee engagement.
We're seeking a new team member to help bring these initiatives to life.Job SummarySuperbet is seeking a passionate Customer Engagement Analyst to uphold our commitment to customer excellence.
This versatile role involves managing customer feedback on platforms such as Reclame Aqui, Procon, and social media, as well as participating in internal escalation processes (Tier 2).
It's an excellent opportunity for someone eager to grow, communicate effectively, and thrive in a fast-paced environment.
You will collaborate across departments, analyze trends, and contribute to customer engagement strategies.Key ResponsibilitiesManage and respond to customer feedback across Reclame Aqui, Procon, and social media channels.Participate in internal escalation processes (Tier 2) to resolve complex customer issues.Analyze customer feedback trends and generate reports to identify issues and opportunities.Collaborate with internal teams to improve support strategies and resolve concerns.Help maintain Superbet's reputation by proactively addressing issues and ensuring excellent customer service.Contribute to a customer-first culture and support initiatives to enhance customer experience.What We're Looking ForEntry-level position; candidates with some experience in digital customer service are encouraged to apply.Strong communication skills, ideally with a background in customer service or support operations.Intermediate English proficiency.A passion for growth and development within an international company.Experience with customer service tools (e.g., Zendesk, CRM systems) is a plus.Versatility, proactive attitude, attention to detail, and a customer-focused mindset are essential.About Superbet GroupSuperbet is a global tech and entertainment company delivering innovative sports betting and gaming experiences to millions worldwide.
Founded in 2008 in Romania, it operates in over 12 countries, including Romania, Belgium, Poland, Serbia, and Brazil.The company's growth strategy focuses on expanding across Europe and Latin America, emphasizing immersive customer experiences, innovation, and responsible technology.
Superbet supports major sports clubs and athletes, reinforcing its commitment to excellence.Global Recognition and StandardsIn 2019, Blackstone Inc. invested €175 million in Superbet, recognizing its vision.
In 2025, Superbet secured a €1.3 billion refinancing, strengthening partnerships with Blackstone and HPS Investment Partners, supporting accelerated global growth.Superbet is committed to compliance and best practices, being an active member of IBIA and EGBA.Seniority LevelEntry levelEmployment TypeFull-timeJob FunctionOtherIndustriesEntertainment Providers
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