Operations Onboarding Manager

Há 6 dias

Sao Paulo, Brasil Bank of America Tempo inteiro

**Client Operational Services searches for a**n Operations **Onboarding Manager (VP Level)**

**Responsibilities**:

- Manage a team;
- Discuss and define strategically process and procedures, also focusing on risk and controls;
- Liaising with internal peers inside and outside COS to discuss standards, best practices, setting high quality deliverables standards in the area;
- Agree and guarantee discipline on SLAs and prioritizations closely monitoring deliverables, capacity and volumes to anticipate and work in advance in building a case leveraging from metrics when team's size needs to be reviewed;
- Actively participate strategically in Projects, SIAIs, AIAIs, audits discussions from a region perspective;
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions promoting a motivated environment;
- Excels in working among diverse viewpoints to determine the best path forward;
- Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner;
- Commitment to challenging the status quo and promoting positive change;
- Drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base;
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

**Core skills and requirements**:

- Presentable, confident and client focused.
- Excellent communications skills and ability to present to an audience;
- Fluent English;
- Ability to work under pressure in a team environment and management skills and experience;
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds;
- Previous experience within a AML/KYC/Onboarding regulatory requirements and industry practices;
- Knowledge on Risk and Control.

**Job Band**:
H5

**Shift**:
**Hours Per Week**:
40

**Weekly Schedule**:
**Referral Bonus Amount**:
0

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