Customer Experience Specialist

1 semana atrás

Brasilia, Brasil Kaizen Gaming Tempo inteiro

**We are Kaizen Gaming**

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Portugal, Brazil, Chile and Peru. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.

**Let's start with the role**

The Role At Kaizen Gaming, customer satisfaction is one of our main strategic pillars and the end goal of everything we do. The Customer Experience (CX) team, part of the Product division, is responsible for evaluating the customer perception of our products and offering innovative recommendations to the product development teams on how to exceed the expectations of our users. Our Customer Experience team is growing and we are looking for an experienced professional to take on and expand the CX operations of our Betano brand in the LATAM markets.

**Responsibilities**:

- Prepare and execute customer research by using various techniques (customer interviews, online surveys, focus groups, etc.);
- Conduct usability tests using remote tools and labs; Evaluate success and long-term impact of implemented changes by installing and monitoring appropriate control metrics (CSAT/CES);
- Analyze, communicate and follow up on key findings with various stakeholders;
- Work closely with other divisions, such as Services, Technology and Marketing, to resolve customer pain points in an efficient way;
- Proactively identify improvement areas and innovations to enhance customer experience and operational efficiency.
- Prepare & execute market research for identifying advantages & disadvantages of the betting landscape in the Spanish speaking LATAM markets.

**Requirements**:

- We are looking for a driven professional with a customer-centric approach to help us improve our processes and solutions in order to enhance the customer experience of our products.
- Degree in Business Administration/Computer Science;
- At least 2 years of relevant experience in online gaming industry;
- Experience in personas and CX methodologies;
- Advanced project management skills;
- Excellent communication skills and ability to influence senior stakeholders;
- Native Spanish speaker & excellent command of English.

**Kaizen Gaming Perks**

Competitive salary package and bonus scheme.
- ️Health and life insurance for you and your family.

Monthly allowance for lunch & commuting expenses.
- Clear career paths & a developmental 360° feedback framework.

**Please upload your CV in English.**

**Recruitment Privacy Notice**

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

  • Customer Support Specialist with German

    1 semana atrás

    Brasilia, Brasil Udalenno Tempo inteiro

    We are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is to provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us.At this point...

  • Customer Support Specialist with German and English

    Há 18 horas

    Brasilia, Brasil Udalenno Tempo inteiro

    We are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is to provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us. At this...

  • Customer Experience

    2 semanas atrás

    Brasilia, Brasil P8RH Tempo inteiro

    **Descrição**: **Atividades**: - Responsável por cuidar da jornada do cliente; - Mapear e analisar métricas e insights de interação com os clientes; - Realização de visitas comerciais; - Executar o atendimento nos canais internos da empresa; - Atuar no acompanhamento das demandas, solicitações e sugestões dos clientes; - Solucionar problemas,...

  • Customer Experience

    2 semanas atrás

    Brasilia, Brasil P8RH Tempo inteiro

    **Descrição**:**Atividades**:- Responsável por cuidar da jornada do cliente;- Mapear e analisar métricas e insights de interação com os clientes;- Realização de visitas comerciais;- Executar o atendimento nos canais internos da empresa;- Atuar no acompanhamento das demandas, solicitações e sugestões dos clientes;- Solucionar problemas, traçando...

  • Onboarding Specialist

    3 semanas atrás

    Brasilia, Brasil Mindbody Tempo inteiro

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...

  • Lead Generation Specialist

    1 semana atrás

    Brasilia, Brasil Prometeo Talent Tempo inteiro

    **About Us**: **_ NinjaOne_** **is committed to building high-performance, scalable, secure, and easy-to-use **_IT management products_** that monitor, remediate, and enable MSPs and IT professionals to **_deliver business continuity and drive profitability_**. Our user experience was designed from the ground up to lower the costs of onboarding new users and...

  • Customer Support, Sales Portuguese- Bogotá, Colombia

    3 semanas atrás

    Greater Brasilia, Brasil TP Tempo inteiro

    Join the nation's leading interaction company and be part of the best team of Support, Customer Service, and Sales Specialists!We are looking for talented Technical Support Specialists with a commercial focus to join our team in Bogotá, Colombia. If you are a proactive person with technical and sales skills, this is your opportunity!What do we need?Previous...

  • Customer Support, Sales Portuguese- Bogotá, Colombia

    3 semanas atrás

    Greater Brasilia, BR TP Tempo inteiro

    Join the nation's leading interaction company and be part of the best team of Support, Customer Service, and Sales Specialists!We are looking for talented Technical Support Specialists with a commercial focus to join our team in Bogotá, Colombia. If you are a proactive person with technical and sales skills, this is your opportunity!What do we...

  • Customer Support, Sales Portuguese- Bogotá, Colombia

    3 semanas atrás

    Greater Brasilia, Brasil TP Tempo inteiro

    Join the nation's leading interaction company and be part of the best team of Support, Customer Service, and Sales Specialists! We are looking for talented Technical Support Specialists with a commercial focus to join our team in Bogotá, Colombia. If you are a proactive person with technical and sales skills, this is your opportunity! What do we need? ...

  • Lead Generation Specialist

    2 semanas atrás

    Brasilia, Brasil Brokerkit Tempo inteiro

    The Lead Generation Specialist will be a core component of our Brokerkit Demand Generation Team both for Brokerkit leads and for our customers. Our new team member will play a key role in managing technology and data for outbound prospecting and inbound leads along with running a 'Done For You' (DFY) managed campaign professional service for our CRM...