Network Operations Senior Manager

Johnson & Johnson is currently recruiting an Americas Network Operations Senior Manager to support the Consumer Health Business. The position will be located in Brazil or Skillman, NJ, U.S.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science bringing innovative ideas, products and services to advance the health and well-being of people.

With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

The Johnson & Johnson Consumer Health Organization, the world’s most comprehensive manufacturer of health care products, has been on an accelerated journey of digital transformation. By leveraging the power of digital technologies and data, we aim to improve the lives of our patients, consumers, & employees and uniquely serve unmet needs.

This role is accountable for the overall delivery of data network, voice, and contact center operations across all businesses within the region. This role is responsible for leading a team that manages the day-to-day oversight and technical vendor management of Managed Service Providers and other key vendors within the region as well as globally per a follow-the-sun support model. Additionally, this role will oversee and run key ITIL processes with high attention to Incident Management, Problem Management, Change Management, Asset Management, SLA Management, Capacity Management, Release Management, Escalation Management, and Vulnerability Management.

This role is a technical leadership role that has experience in all major network technologies such as switching/routing, WAN, WLAN, IPT, Firewalls, load balancers, Cloud exchange/CoLo, cloud-based network services, SASE, and SDWAN

A key aspect of the role is Continuous Improvement achieved through Problem Management, High Availability engineering, identifying and mitigation of single points of failure, process improvements, automation opportunities, and other areas that increase the availability and resiliency of the network.

This role is responsible for developing and maintaining strong business partner relationships and soliciting and responding to feedback regarding network performance. This role will also develop and manage operational budgets, inventory management, and maintenance management.

**Responsibilities**:

- Accountable for overall delivery of data network, voice, and contact center operations across all businesses within the region. Leading a team that manages the day-to-day oversight and technical vendor management of Network and telecom Managed Service Providers and other key vendors within the region as well as globally per a follow-the-sun support model. Oversee and operationally run key ITIL processes with high attention to Incident Management, Problem Management, Change Management, Asset Management, SLA Management, Capacity Management, Release Management, Escalation Management, and Vulnerability Management. Accountable for the Reliability process within the region.
- Continuous Improvement is achieved through Problem Management, High Availability engineering, identifying and mitigation of single points of failure, process improvements, automation opportunities, and other areas that increase the availability and resiliency of the network.
- Responsible for developing and maintaining strong business partner relationships and soliciting and responding to feedback regarding network performance. Manage regional relationships with Business IT units to understand and respond to operational needs. Foster collaboration across organizations internal and external of Network Services. Partner with other TS organizations to deliver end-to-end process excellence resulting in more robust infrastructure services
- Partner with the Global Network Business Management team to develop and manage operational budgets, inventory management, and maintenance management
- Advise executive management on the operational Network Services performance
- Understand sig